Crystal Chan
Summary
Talented and results-oriented creative professional with experience leading teams, managing budgets and developing strategies to engage target audiences. Possesses excellent eye for detail and nuanced understanding of brand voice and messaging.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Consultancy and Success Manager
VentureHaven Pte Ltd
04.2021 - 12.2022
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Collaborated with sales and product teams to address customer success objectives.
- Created customer support strategies to increase customer retention.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Event Space Designer
IncRed
01.2020 - 04.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Guaranteed designs adhere to company brand standards and guidelines.
- Utilized Adobe Creative Suite to create high-quality graphics, illustrations and layouts.
- Prepared detailed reports on design progress and performance.
- Collaborated with senior management to develop, review and finalize design concepts.
- Created sketches and technical drawings to present design concepts to clients.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
Marketing Executive
VentureHaven Pte Ltd
04.2019 - 12.2019
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
- Launched marketing activities for new product lines and market penetration.
Environmentally Sustainable Design (ESD) Designer
DP Architects
02.2018 - 02.2019
- Performed complex architectural and design assignments, applying innovative architectural design concepts and advanced professional knowledge.
- Conducted pre-planning studies for new construction and renovations to buildings and facilities that included specialized functions.
- Analyzed and applied new technologies to improve functionality of designs.
- Designed lighting systems for buildings by considering energy efficiency, task lighting and ambient lighting.
- Assessed energy efficiency of building designs and made recommendations to improve performance.
- Produced detailed drawings and specifications used by contractors and engineers to build projects.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Worked with clients to achieve high-performance design and sustainable project goals.
Executive Assistant to the Managing Director
Chloros Solutions Pte Ltd
10.2017 - 01.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events and worked on ad hoc projects.
Facility Management Intern
Temasek Polytechnic
04.2016 - 09.2016
- Reported building issues to building management to reduce safety concerns.
- Maintained facility grounds, equipment and safety compliance.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Reviewed and oversaw construction and renovation projects.
- Proven ability to learn quickly and adapt to new situations.
Sales Promoter
Save My Bag
01.2013 - 12.2015
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Maintained inventory by organizing and cleaning stockroom.
- Worked within retail environments to boost product awareness, meeting and exceeding established sales goals.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
Education
Executive Development Certificate - Sustainability Strategies And Green Economy
Singapore Management University
Singapore06.2023
Diploma - Green Building And Sustainability
Temasek Polytechnic
Singapore04.2017
Skills
- Team Leadership
- Client Account Management
- Sales / Client Servicing
- Client Relationships
- Customer Retention
- Communication
- Languages: native English and Chinese; limited Bahasa Melayu
Certification
Singapore Workforce Skills Qualifications:
- Apply Systems Thinking in Problem Solving and Decision Making
- Contribute to the Design and Development of a Productivity Framework
- Develop Personal Effectiveness at Managerial Level
- Lead Workplace Communication and Engagement
Timeline
Client Consultancy and Success Manager
VentureHaven Pte Ltd
04.2021 - 12.2022
Event Space Designer
IncRed
01.2020 - 04.2021
Marketing Executive
VentureHaven Pte Ltd
04.2019 - 12.2019
Environmentally Sustainable Design (ESD) Designer
DP Architects
02.2018 - 02.2019
Executive Assistant to the Managing Director
Chloros Solutions Pte Ltd
10.2017 - 01.2018
Facility Management Intern
Temasek Polytechnic
04.2016 - 09.2016
Sales Promoter
Save My Bag
01.2013 - 12.2015
Executive Development Certificate - Sustainability Strategies And Green Economy
Singapore Management University
Diploma - Green Building And Sustainability
Temasek Polytechnic
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