Crizbert Valenzuela
Automotive Senior Service Advisor/Aftersales Ambassador
Singapore
Summary
Experienced Licensed Mechanical Engineer with extensive knowledge in manufacturing, production operations, manpower handling, supervision, and building and facilities engineering. Demonstrated success in the automotive industry as a seasoned Service Advisor, consistently providing premium customer service and demonstrating great hospitality. Strong track record in sales and achieving targets. Currently employed at Ital Auto Pte Ltd as an Aftersales Ambassador and Senior Customer Service Advisor.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Aftersales Ambassador / Senior Customer Service Advisor
Ital Auto Pte Ltd
05.2018 - Current
- Company Overview: OFFICIAL FERRARI IMPORTER IN SINGAPORE Industry Automobile / Automotive Ancillary / Vehicle Specialization Engineering - Mechanical/Automotive
- Provides the highest level of Customer Experience to Ferrari Customers
- Acts as the main contact for any concerns and inquiries
- Provides premium service with detailed and clear explanation to customer issues
- Analyze customer concerns and provide solution with confidence
- Reports to Aftersales Manager and liaise with stakeholders
- Builds Rapport and coordinates with external vendors
- Responsible for coordinating Mechanical and Electrical repairs
- Handles Accident repairs and liaise with Insurance Companies
- Coordinates with Body & Paint workshop for Respraying and Design Painting Repairs
- Upsells Genuine parts and Accessories, Warranty Extensions
- Assist Sales Executive when necessary
- Assist on Marketing campaign when necessary
- Attends to Customer Car Care talk sessions and Product Training
- Administrative work and ensures to attain monthly and yearly targets
- Responsible to ensure target KPIs are achieved
- Manages CRM, performs Next Best Action and monitors Aftersales Opportunities, Updating of customer details and new ownership
- Checks Vehicles upon receiving and handing over and performs final Quality Control and Test Drive
- OFFICIAL FERRARI IMPORTER IN SINGAPORE Industry Automobile / Automotive Ancillary / Vehicle Specialization Engineering - Mechanical/Automotive
Customer Service Advisor
Performance Motors Ltd Singapore
06.2011 - 04.2018
- Company Overview: AUTOMOTIVE CUSTOMER SERVICE ADVISOR/ENGINEER, 6 YEARS PERFORMANCE MOTORS LTD, SIME DARBY MOTORS DIVISION, 303 ALEXANDRA ROAD SINGAPORE 159941, 2013-DEC TO PRESENT AUTOHAUS QUEZON CITY INC., ASIAN CAR MAKERS CORPORATION, LIBIS QUEZON CITY PHILIPPINES, 2011-JUN TO 2013-NOV
- Attend customer inquiry and provide solutions and suggestions on the spot and create an appointment for complicated issues based on customer preferred time
- Analyze customer's issues and give an initial assessment based on the description and conduct preliminary diagnostic after running through the particular areas of concern
- Coordinating with Technical Team or Quality Control Personnel to conduct a test with the owner for subjective, intermittent and complicated issues
- Liaise with Product Genius Team and Technical Trainor for new car features and technology, Connected Drive functions and Online Registrations
- Create job orders based on customer concerns with accurate details
- Supervise a team of mechanics, electricians, drivers, and foreman and provide owners with critical details and suggest corrective or preventive actions
- Provide proper maintenance information and inform datelines for service packages and warranty
- Provide options for customers regarding urgent and preventive concerns to allow them to manage their time and budget
- Explains repair order and invoice contents upon collection of vehicle
- AUTOMOTIVE CUSTOMER SERVICE ADVISOR/ENGINEER, 6 YEARS PERFORMANCE MOTORS LTD, SIME DARBY MOTORS DIVISION, 303 ALEXANDRA ROAD SINGAPORE 159941, 2013-DEC TO PRESENT AUTOHAUS QUEZON CITY INC., ASIAN CAR MAKERS CORPORATION, LIBIS QUEZON CITY PHILIPPINES, 2011-JUN TO 2013-NOV
Production Supervisor
Ceamsa Asia Inc
03.2010 - 06.2011
- Company Overview: PRODUCTION SUPERVISOR, 1 YEAR + CEAMSA ASIA INC., MARILAO BULACAN PHILIPPINES
- Prepares and Plan Schedule for Production and Engineering Team, shifting schedules
- Conduct training on plant procedures, rules and regulations, proper conduct as well as to orient new staff
- Motivating and developing their skills
- Supervise production staffs, machine operators, boiler achieve daily target
- Conduct daily inventory reports
- To liaise and provide daily update to Plant Manager
- To liaise with Maintenance Engineer to prevent machine breakdowns and production delay
- To liaise with Technical Department in achieving the right quality of product
- To supervise proper transfer of products to container vans and ensure to deliver the target quantity and quality
- PRODUCTION SUPERVISOR, 1 YEAR + CEAMSA ASIA INC., MARILAO BULACAN PHILIPPINES
Education
Bachelors Degree - Mechanical Engineering
Bulacan State University
Philippines 01.2003 - 04.2009
Skills
- Proficient in Microsoft Office
- Advanced Excel Proficiency
- Word
- Presentation Software Expertise
- AutoCAD Proficiency
- Client-Centric
- Risk Management Expertise
- Project Coordination Skills
- Industrial Machine Operation
- Critical Thinking Skills
- Preventive Maintenance Planning
- Team Leadership
- Service Relationship Management
Personal Information
- Age: 38
- Gender: Male
- Nationality: Philippines
Timeline
Aftersales Ambassador / Senior Customer Service Advisor
Ital Auto Pte Ltd
05.2018 - Current
Customer Service Advisor
Performance Motors Ltd Singapore
06.2011 - 04.2018
Production Supervisor
Ceamsa Asia Inc
03.2010 - 06.2011
Bachelors Degree - Mechanical Engineering
Bulacan State University
01.2003 - 04.2009
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