Cristel Francisco
Teresa,Rizal
Summary
Experienced Senior Key Accounts Specialist with a demonstrated history of working in the medical devices and financial services industries. Skilled in sales, lead management, and customer service, with a focus on winning clients and maintain their satisfaction of the products and services. Proven ability to establish and maintain strong relationships with medical professionals and clients. Adept at conducting product presentations, managing nationwide leads, and providing exceptional post-sales support to clients. Strong analytical skills with experience in market analysis, strategic planning, and data reporting. Holds a Master in Business Administration and is a Registered Financial Planner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Key Accounts Specialist-Glaucoma Division
Transmedic Philippines Inc
01.2022 - 06.2024
- Responsible for selling medical ophthalmology devices to hospitals, eye centers and eye doctors
- Frequent cold call of at least 10-12 calls and visit prospect clients on a weekly basis, set appointments with hospital and clinic staff, manage nationwide leads, and provide product presentations and demonstrations. Maximize profits by upselling and cross-selling additional products. Process and replenish orders while offering exceptional customer service, including product training and resolving concerns before and after surgery.
- Ensure high level of customer and patient satisfaction by immediate positive post operative results Communicate between sales, marketing and support teams to improve customer experience Collect, analyze and present field sales data to assist with strategy planning and implementation
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Bancassurance Sales Executive
BPI-Philam Life Assurance Corporation
02.2018 - 12.2021
- Responsible for offering product solutions on financial needs by cross selling and upselling BPI-Philam products to BPI customers
- Establishes, maintains and grows relationships with bank partner, prospective and existing clientele
- Conducts market analysis activities, which include activities such as branch/client profiling and survey on competitor products
- Handles activity reporting, planning and administration Attending weekly meeting with Business Manager and Regional Manager and branch monthly meetings for production updates and marketing campaigns Performs customer service and business conservation activities Meeting sales goal
Senior Key Accounts Executive
Swissmed Philippines Inc.
02.2016 - 02.2018
- Responsible of establishing and maintaining relationships with the top doctors in the field of Ophthalmology
- Corresponding with doctors via telephone, email or other means to take orders, solicit opinions, and provide information about new products and services
- Territory management-meet directly with both new and existing clients to market products and ensure quality of service
- Attending post graduate course, conferences and association meeting
- Assisting and advising surgeons during surgery on the proper use of our product
- Meeting sales goal
Business Center Analyst/ Data Analyst
Process Synergy Inc. – San Miguel Corporation
07.2014 - 01.2016
- Order taking functions aligned with business needs, handling 50 or more transactions on a daily basis.
- Performs received and answer calls, attend to requests for information from various stakeholders (customers, business partners, employees and stockholders) pertaining to SMC products and services
- Performs sales campaigns
- To accomplish accurately special assignments, SAP CRM logs, encoding of orders, retrieval of purchase orders, email inquiries and knowledgebase updates
- Prepares and accomplishes required reports used in the alignment of SMIS and key account standards
- Knowledgeable in using SAP and Cisco applications.
Education
Master in Business Administration - Business Administration
University of Rizal System
07.2024
Registered Financial Planner of the Philippines -
RFP Institute
01.2016
Bachelor of Science in Business Administration-Financial Management -
Montessori Professional College
01.2014
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Lead Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved monthly set metrics and KPI by documenting tasks in an organised manner, well-planned actions and determining the leading and lagging factors affecting the overall task progress.
- Resolved product issue through consumer testing and understanding their needs.
- Documented and resolved complex client issues which led to retention and growing the client's portfolio and business.
Personal Information
- Age: 29
- Date of Birth: 06/08/95
- Nationality: Filipino
- Marital Status: Married
- Religion: Born Again
Certification
Master in Business Administration
University of Rizal System
2018-Present
Languages
English
Upper intermediate (B2)
eng
Timeline
Senior Key Accounts Specialist-Glaucoma Division
Transmedic Philippines Inc
01.2022 - 06.2024
Bancassurance Sales Executive
BPI-Philam Life Assurance Corporation
02.2018 - 12.2021
Senior Key Accounts Executive
Swissmed Philippines Inc.
02.2016 - 02.2018
Business Center Analyst/ Data Analyst
Process Synergy Inc. – San Miguel Corporation
07.2014 - 01.2016
Master in Business Administration - Business Administration
University of Rizal System
Registered Financial Planner of the Philippines -
RFP Institute
Bachelor of Science in Business Administration-Financial Management -
Montessori Professional College
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