Cris Joweenald Agregado
Summary
Dynamic Customer Success Specialist with Shell Business Operations, recognized for enhancing client satisfaction and retention. Proven expertise in project management and stakeholder engagement, achieving multiple awards for exceptional service. Skilled in process improvement and adept at fostering strong relationships, consistently driving top-tier Customer Satisfaction Index scores.
Overview
8
8
years of professional experience
Work History
Customer Sucess Specialist
Shell Business Operations
09.2017 - Current
Professional Experience
Shell Marine
2017 – Present
Key Responsibilities:
- Managed and nurtured long-term relationships with marine industry clients, ensuring high levels of customer satisfaction and retention.
- Participated in strategic and operational projects aimed at improving customer experience and internal processes, including: Project Triton(order placing automation)
ZDR Clean-up Initiative, Curriculum Revamp, Customer Portal Process Enhancement - Monitored and improved Customer Satisfaction Index (CSI) scores through proactive engagement and issue resolution.
- Collaborated with cross-functional teams and stakeholders to streamline service delivery and address customer needs effectively.
Key Achievements:
- Awarded the Vice President’s Award for exceptional contribution to Project Triton.
- Received a Productivity Award within the first year of employment for outstanding performance.
- Achieved multiple Moments of Truth (MOT) wins, demonstrating consistent delivery of exceptional customer service.
- Contributed to multiple CSI scores of 10, reflecting top-tier customer satisfaction.
- Earned numerous commendations from customers and internal stakeholders for professionalism, responsiveness, and impact.
Education
Bachelor of Science - Management Information Systems
De La Salle Lipa
Philippines06-2017
Skills
- Customer Relationship Management
Proven ability to build and maintain strong client relationships, ensuring high levels of satisfaction and retention - Project Management & Execution
Hands-on experience contributing to strategic projects such as Triton, ZDR Clean-up, Curriculum Revamp, and Customer Portal enhancements - Process Improvement
Skilled in identifying inefficiencies and implementing solutions to streamline customer service processes - Stakeholder Engagement
Effective collaboration with internal teams and external stakeholders to drive customer-centric initiatives
- Customer Satisfaction Analysis
Proficient in monitoring and improving Customer Satisfaction Index (CSI) scores through data-driven insights and responsive service - Recognition & Awards
Demonstrated excellence through multiple awards including VP Award, Productivity Award, and numerous Moments of Truth wins - Communication & Interpersonal Skills
Strong verbal and written communication skills, with a track record of receiving commendations from customers and colleagues - Adaptability & Initiative
Quick to adapt to new challenges and consistently take initiative in high-impact projects and service improvements
Timeline
Customer Sucess Specialist
Shell Business Operations
09.2017 - Current
Bachelor of Science - Management Information Systems
De La Salle Lipa
Similar Profiles
Gomathy ManikandanGomathy Manikandan
Finance Analyst at Shell Business OperationsFinance Analyst at Shell Business Operations
Raja BhowalRaja Bhowal
Technical Specialist/Lead (Reliability Engineering & Causal Learning), Continuous Improvement Lead at Shell Business Operations (Upstream, IG, C+P Oil & Gas)Technical Specialist/Lead (Reliability Engineering & Causal Learning), Continuous Improvement Lead at Shell Business Operations (Upstream, IG, C+P Oil & Gas)
Jaiganesh RJaiganesh R
Downstream Financial Analyst at Shell Business OperationsDownstream Financial Analyst at Shell Business Operations
Dakayla Fulton JohnsonDakayla Fulton Johnson
Customer Sucess Specialist at Momentum SolarCustomer Sucess Specialist at Momentum Solar
Josh BainsJosh Bains
Customer Sucess Manager at ImgixCustomer Sucess Manager at Imgix