Crenshawn Lim

Sales manager in charge of Government accounts from September - December. Took over GroupM agency accounts in January to current. Main duties are account servicing, account growth, account planning with use of historical data as well as coming up with innovative ideas for clients to reach out to their target audiences. Main clients – Grab, GoJek, Starhub, Nespresso, The Coca-Cola Company, Richemont (LVMH, Jaeger-LeCoultre), Cartier, UOB, OCBC, Lazada, United International Pictures, Base Entertainment, AirAsia, Mondelez, Unilever, Bayer, Owndays.

Built up own pool of customers from scratch, planning their finances for short, medium and retirement. Reviewed customers’ portfolios and suggested ways to optimize and improve them, resulting in 100% customer satisfaction rate based on post service surveys sent out via email. Handled service requests and complaints from customers from all aspects related to the bank , to ensure customer satisfaction is maintained. Am certified with CMFAS papers.

My primary role was to manage guests experiences at the outlet (managing guest expectations in person or through calling and KPIs such as retaining regular guests as well as commissions via product sales), conduct trainings for all staff within our outlets, as well as assisting operations for my managers. Other responsibilities include schedule planning, inventory taking and team bonding activities for the team.