Couen Ng
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Assistant
Virgin Active
09.2021 - 08.2022
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- To ensure cleanliness of the club and running of the club to make sure everything goes smoothly.
- Addressing to members enquiries promptly.
- Answering calls from members regarding any problems that they are facing.
- Making sure that the opening and closing of the club is executed in a proper way.
- Cleaning of classes for turnover to the next class.
Retail Worker
Challenger
02.2020 - 03.2020
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Banquet Server
Century Evergreen
07.2018 - 12.2018
- Adjusted service based on customer requests and kitchen readiness.
- Served meals to customers according to established guidelines.
- Handled food and beverage orders for up to 10 guests, delivering prompt and friendly service.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Replenished condiments and other supplies at tables and service bars.
Education
Diploma in Sports Management - Sports Management
Republic Polytechnic
Singapore, Null, Singapore05.2022
O Level -
Peirce Secondary School
Singapore12.2018
PSLE -
Ai Tong Primary School
Singapore12.2013
Skills
- Certified Personal Trainer (CPT)
- Outgoing and cheerful
- Able to bring sales to the company
- Extrovert and like to communicate with people
- Helpful
- Positive work attitude
- Team player
Certification
- NCSF Certified Personal Trainer Certificate
Languages
English
Chinese (Mandarin)
Timeline
Operations Assistant
Virgin Active
09.2021 - 08.2022
Retail Worker
Challenger
02.2020 - 03.2020
Banquet Server
Century Evergreen
07.2018 - 12.2018
Diploma in Sports Management - Sports Management
Republic Polytechnic
O Level -
Peirce Secondary School
PSLE -
Ai Tong Primary School
- NCSF Certified Personal Trainer Certificate
Similar Profiles
Grant GabrielGrant Gabriel
Club General Manager at Virgin ActiveClub General Manager at Virgin Active
Jay EvansJay Evans
Experience Consultant at Virgin ActiveExperience Consultant at Virgin Active
SANELE REBECCA MSIBISANELE REBECCA MSIBI
Receptionist Administrator at Virgin ActiveReceptionist Administrator at Virgin Active
Jason DobbsJason Dobbs
Head of Membership and Retention at Virgin ActiveHead of Membership and Retention at Virgin Active
Kevin P SajiKevin P Saji
Operations Assistant at FlinkOperations Assistant at Flink