Couen Ng
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Assistant
Virgin Active
09.2021 - 08.2022
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- To ensure cleanliness of the club and running of the club to make sure everything goes smoothly.
- Addressing to members enquiries promptly.
- Answering calls from members regarding any problems that they are facing.
- Making sure that the opening and closing of the club is executed in a proper way.
- Cleaning of classes for turnover to the next class.
Retail Worker
Challenger
02.2020 - 03.2020
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Banquet Server
Century Evergreen
07.2018 - 12.2018
- Adjusted service based on customer requests and kitchen readiness.
- Served meals to customers according to established guidelines.
- Handled food and beverage orders for up to 10 guests, delivering prompt and friendly service.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Replenished condiments and other supplies at tables and service bars.
Education
Diploma in Sports Management - Sports Management
Republic Polytechnic
Singapore, Null, Singapore05.2022
O Level -
Peirce Secondary School
Singapore12.2018
PSLE -
Ai Tong Primary School
Singapore12.2013
Skills
- Certified Personal Trainer (CPT)
- Outgoing and cheerful
- Able to bring sales to the company
- Extrovert and like to communicate with people
- Helpful
- Positive work attitude
- Team player
Certification
- NCSF Certified Personal Trainer Certificate
Languages
English
Chinese (Mandarin)
Timeline
Operations Assistant
Virgin Active
09.2021 - 08.2022
Retail Worker
Challenger
02.2020 - 03.2020
Banquet Server
Century Evergreen
07.2018 - 12.2018
Diploma in Sports Management - Sports Management
Republic Polytechnic
O Level -
Peirce Secondary School
PSLE -
Ai Tong Primary School
- NCSF Certified Personal Trainer Certificate