Summary
Overview
Work History
Education
Skills
Timeline
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Corven Kum

Corven Kum

Summary

Dynamic service professional with a strong work ethic and expertise in customer service, honed at Jollibee. Proven ability to enhance customer satisfaction through efficient service and team collaboration. Skilled in safe handling standards and food preparation, consistently maintaining high standards and resolving issues promptly to achieve a 95% customer satisfaction rate.

Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining clean, organized workspace while efficiently fulfilling customer orders.

Overview

1
1
year of professional experience

Work History

Service Crew

Jollibee
11.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.

Sales Promoter

SAFRA
05.2025 - 07.2025
  • Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
  • Recommended specific product options to meet customer needs.
  • Identified interest in customers by explaining products and services and initiating conversations.
  • Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.

Server

Conrad Marina Bay Singapore
01.2025 - 04.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Diploma - Aerospace Electronics

Singapore Polytechnic
04.2001 -

Skills

Customer service

Safe handling standards

Food preparation procedures

Basic food preparation

Strong work ethic

Team collaboration

Reliability and punctuality

Timeline

Sales Promoter

SAFRA
05.2025 - 07.2025

Server

Conrad Marina Bay Singapore
01.2025 - 04.2025

Service Crew

Jollibee
11.2024 - Current

Diploma - Aerospace Electronics

Singapore Polytechnic
04.2001 -

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Corven Kum