Overview
Work History
Education
Skills
Timeline
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Corinna Ng

Member Relations Officer
Singapore,Singapore

Overview

1
1
year of post-secondary education
4
4
years of professional experience

Work History

Member Relations Officer

Reebonz Singapore
Singapore, Singapore
05.2019 - Current
  • Follow customer service policies and procedures to ensure consistent customer satisfaction
  • Serve as a liaison between the customer and various internal departments in regards to delivery, order status and merchandise issues
  • To do tracing, escalation and investigate in follow up to customer’s queries on any orders.
  • Handle customer calls and emails on enquiries/feedbacks/real-time service during online sales as well as after-sales support
    Handle and resolve customer complaints
  • Process orders, forms applications and requests
    Manage administrative of daily reports and individual account management
  • Oversee operations for the team to ensure customer touch points are maintained so targets may be achieved
  • Report and handle misconduct/compliance issues in the team if any
    Administrative support to the manager

Administrative Clerk

Goldland International Ptd Ltd
Singapore, Singapore
06.2017 - 02.2019
  • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Fielded merchant's questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Pick, pack and prepare shipping parcels with Qoo10, Shopee, Lazada.
  • Prepare monthly store report list for stock adjustments and do emailing.
  • Manage delivery orders, tax invoices, credit notes and filings of documents etc.

Front Desk Receptionist

Marco Polo
Tawau, Malaysia
11.2016 - 05.2017
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Monitored office supplies by checking inventory on weeklybasis and placed orders whenever stock appeared low.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.

Education

Business Management & Accounting

City Metropolitan College
Singapore
07.2017 - 06.2018

Skills

Developing customer relationships

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Timeline

Member Relations Officer

Reebonz Singapore
05.2019 - Current

Business Management & Accounting

City Metropolitan College
07.2017 - 06.2018

Administrative Clerk

Goldland International Ptd Ltd
06.2017 - 02.2019

Front Desk Receptionist

Marco Polo
11.2016 - 05.2017

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Corinna NgMember Relations Officer