Constance Yon
Sales Manager
Kuala Lumpur
Summary
A results-oriented Sales Manager with a proven track record in project management and delivering quality outcomes through dynamic leadership and motivational techniques. Skilled in liaising with clients to accurately assess requirements, prepare detailed cost estimates, and foster long-term relationships that generate consistent repeat business. Committed to driving sales growth and ensuring customer satisfaction through strategic planning and effective execution.
Overview
2025
2025
years of professional experience
5
5
Languages
Work History
Key Account Manager
Shell Trading Malaysia
2 2022 - Current
- Leveraged strategic business approaches to successfully manage and maintain optimal profitability across all lubricant key accounts, including new clients by implementing robust key account management practices and fostering strong, long-term customer relationships.
- Accelerated revenue growth by over 25% in a single fiscal year through proactive identification and development of untapped business opportunities within key accounts.
- Led high-performance cross-functional teams to deliver innovative, customized client solutions, driving a 20% improvement in customer satisfaction and fostering long-term partnerships.
- Held full P&L accountability for a portfolio of high-value lubricant clients, including budgeting,pricing strategies,revenue forecasting, and expense management.
- Successfully navigated through volatile market conditions, implementing flexible pricing models that retained profitability during periods of cost fluctuations.
- Successfully helped technical team to monetize the technical services which contributed 100% profit to lubricants team.
- Enhanced profit margins by 20% over two years by implementing comprehensive account management strategies and rigorous cost optimization measures.
- Conducted ongoing market analysis to anticipate client needs, ensuring Shell's offerings remained competitively positioned and aligned with industry trends.
- Negotiated and managed high-value contracts, ensuring compliance while maximizing profitability and long-term client relationships.
- Streamlined service delivery through close collaboration with internal teams, improving operational efficiency and exceeding service expectations for key accounts.
Sales Relationship Manager
Manforce Group Sdn Bhd
12.2020 - 02.2022
- Developed comprehensive business plans encompassing sales strategies, revenue projections, and expense control measures to drive growth and profitability.
- Led the operations and aftersales performance for Foreign Workers Management clients, ensuring seamless service delivery and customer satisfaction.
- Managed profit and loss (P&L) to ensure sustainable profitability and financial health of the business over the long term.
- Fostered strong client relationships by conducting regular meetings to assess evolving needs and enhance the quality of service and partnership.
- Controlled budgets and optimized expenses to improve operational efficiency and cost management.
- Actively participated in contract bidding processes and tender preparations, contributing to successful project acquisition and business expansion.
Customer Development Manager
Kimberly-Clark (M) Sdn Bhd
07.2018 - 05.2019
- Consistently exceeded business plan targets while maximizing profitability at optimal margins.
- Fostered strong partnerships with Key Accounts and Distributors, providing strategic recommendations to drive accelerated business growth.
- Successfully negotiated a two-year competitive contract, securing a profitable margin with a projected sales uplift exceeding 120%.
- Proactively identified emerging markets and shifts, staying informed on new product launches and competitor activities to maintain market competitiveness.
- Analyzed sales data to forecast sales potential, optimize inventory levels, and monitor customer preferences, ensuring alignment with market demands.
- Delivered accurate monthly and quarterly sales forecasts, providing key insights to inform business strategy.
- Collaborated closely with marketing teams to align lead generation efforts, increasing pipeline efficiency.
- Organized impactful events to strengthen community relationships and amplify marketing strategies, contributing to increased brand visibility.
- Provided direct, on-the-ground support for distributors to help generate leads and close new deals, ensuring consistent sales performance.
- Ensured timely payment collection, maintaining healthy cash flow for the business.
- Managed distributor performance, achieving quarterly business targets and fostering long-term growth.
Territory Account Manager
Diversey (M) Sdn Bhd
05.2017 - 06.2018
- Drove the growth of the cleaning and hygiene chemicals business through strategic prospecting and sales execution based on strong fundamentals.
- Managed Key Account customers, including Secret Recipe Group and Starbucks, ensuring service excellence through monthly servicing and quarterly reviews with senior management (APAC Sales Director).
- Expanded business from existing customers through cross-selling and range-selling initiatives, utilizing active demonstrations to highlight the benefits and drive customer engagement.
- Consistently met or exceeded monthly sales targets by maintaining a proactive sales approach and strong customer relationships.
- Led quarterly business reviews with Key Accounts to align strategies and ensure delivery of tailored solutions that met customer needs.
- Conducted hands-on application training, product demonstrations, and trials to educate end users and drive product adoption.
- Collaborated closely with the Engineering (TCS) team to ensure seamless installations and after-sales services, regularly documenting and reviewing outcomes with customers.
- Managed distributor relationships to extend business reach, ensuring efficient service delivery for both small customers and Key Accounts for enhanced operational effectiveness.
Key Account Sales
3M (Malaysia) Sdn Bhd
01.2013 - 04.2017
- Managed a portfolio of major food industry accounts, consistently delivering client-focused solutions and achieving a 28% growth target.
- Overachieved yearly sales targets, reaching 112% in 2015 and 115% in 2016.
- Collaborated with distributors, driving a 20% sales increase in Global and Local Key Accounts through strategic new product penetration.
- Successfully grew sales revenue for global accounts, including Hershey’s, increasing sales from zero to $1mil within nine months by upselling and cross -selling.
- Represented the company at key industry conferences and trade shows, enhancing brand visibility and fostering business relationships.
- Consistently exceeded sales and customer service KPIs, contributing to strong performance across the portfolio.
- Played a key role in the development and execution of sales strategies, including identifying cross-selling opportunities through regular customer engagement and needs assessment.
- Worked closely with distributors and the APAC Business Development Manager to drive business growth across Malaysia.
- Traveled extensively (50% of the time) to engage with clients and stakeholders nationwide.
Education
Bachelor of Science - Chemistry
University Tunku Abdul Rahman
Malaysia 04.2001 -
Skills
Communication Skills
Leadership
Project Management Skills
Problem Solving Skills
Business Development
Strategies
Key Account Management
Contract Negotiation
Profit and Loss Management
Customer Relationship Management
References
References available upon request
Travel, Reading, Hiking
Travel:
I love exploring new cultures and destinations, which has given me a global perspective and enhanced my ability to connect with people from diverse backgrounds. Each trip allows me to step out of my comfort zone, gain new insights, and broaden my worldview.
Reading:
I’m an avid reader, always looking for books that challenge my thinking and help me grow personally and professionally. I enjoy a wide range of genres, from personal development and business strategy to fiction, and believe that reading sharpens my analytical and critical thinking skills.
Hiking:
Hiking is my go-to activity for reconnecting with nature and recharging mentally. It keeps me physically active while providing the solitude and reflection time I need for mental clarity. Every trail brings a sense of accomplishment and peace. I recently returned from a trekking adventure in Nepal in October 2024, which was an unforgettable experience that deepened my love for exploration and the outdoors.
Timeline
Sales Relationship Manager
Manforce Group Sdn Bhd
12.2020 - 02.2022
Customer Development Manager
Kimberly-Clark (M) Sdn Bhd
07.2018 - 05.2019
Territory Account Manager
Diversey (M) Sdn Bhd
05.2017 - 06.2018
Key Account Sales
3M (Malaysia) Sdn Bhd
01.2013 - 04.2017
Bachelor of Science - Chemistry
University Tunku Abdul Rahman
04.2001 -
Key Account Manager
Shell Trading Malaysia
2 2022 - Current
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