Connie Rivera
Summary
Service-oriented professional with solid background in leading teams to achieve high standards in customer service. Adept at guiding and motivating teams to meet dynamic service needs, ensuring consistent and reliable service delivery. Exhibits excellent communication and interpersonal skills to drive collaborative success and positive results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Service Leader
Culina Pte Ltd
05.2019 - 02.2025
- Resolved challenging customer issues to achieve outcomes favorable for all involved.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Service Leader
Poco Loco Italian Restaurant
04.2017 - 05.2019
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
Assistant Manager
Master Mosh Tequila Blue Bar & Restaurant
03.2014 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Kitchen Manager
Areva International Pte. Ltd. Myra Beach Club
02.2012 - 03.2014
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
Education
AMA COMPUTER COLLEGE
Philippines 06.2000
Skills
- Coaching and mentoring
- Customer service excellence
Timeline
Service Leader
Culina Pte Ltd
05.2019 - 02.2025
Service Leader
Poco Loco Italian Restaurant
04.2017 - 05.2019
Assistant Manager
Master Mosh Tequila Blue Bar & Restaurant
03.2014 - 03.2017
Assistant Kitchen Manager
Areva International Pte. Ltd. Myra Beach Club
02.2012 - 03.2014
AMA COMPUTER COLLEGE