Connie Ooi
Overview
5
5
years of professional experience
Work History
E Commerce Coordinator
Demarco PTe Ltd
01.2021 - Current
- Worked directly with account managers on new orders.
- Added, updated and removed product from e-commerce systems.
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Managed customer service inquiries and complaints for customer satisfaction.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Managed financial tracking, inventory coordination and social media marketing.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Customer Service / After Sales Team
Demarco Pte Ltd
07.2019 - 01.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
- Used [Software] to keep records of customer interactions, customer accounts, and file documents.
E Commerce Coordinator
DIY phonebudding
12.2018 - 03.2019
Education
No Degree - Hospitality Administration And Management
KDU College Penang
MALAYSIA2014
Skills
- Workflow Schedules
- Operational Efficiency
- Team Member Development
- Product Description
- E-Commerce
- Office Operations
- Emergency Calls
- Staff Development
- Work Orders
- Team Goals
- Customer Experience
- Delivery Schedules
- Online Platforms
- Office Cleaning
- Administrative Support
- Customer Inquiries
Languages
Malay
Upper intermediate (B2)
Chinese (Cantonese)
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
E Commerce Coordinator
Demarco PTe Ltd
01.2021 - Current
Customer Service / After Sales Team
Demarco Pte Ltd
07.2019 - 01.2021
E Commerce Coordinator
DIY phonebudding
12.2018 - 03.2019
No Degree - Hospitality Administration And Management
KDU College Penang