Connie Justine
Summary
Dynamic Account Executive with a proven track record at CJK International, excelling in client relationship building and account management. Skilled in developing strategic sales presentations and enhancing customer satisfaction, I foster long-lasting partnerships that drive repeat business. Adept at pipeline management, I combine strong analytical skills with exceptional communication to achieve outstanding results.
Overview
2019
2019
years of professional experience
Work History
Account Executive
Shine Construction Pte Ltd
Account Executive
CJK International (s) Pte Ltd
11.2008 - 09.2018
- Cultivated client relationships to enhance customer satisfaction and retention.
- Managed account portfolios, ensuring alignment with client expectations and company objectives.
- Developed strategic sales presentations that effectively communicated product value to clients.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
- Payroll
- Claims
- Payslip
- Balance sheet
Underwriting Assistant
ITrust Pte Ltd
12.2004 - 12.2006
- Reviewed insurance applications for accuracy and completeness
- Assisted underwriters in evaluating risk factors and pricing strategies
- Prepared documentation for policy issuance and renewals
- Maintained electronic records and databases for underwriting processes
- Coordinated communication between underwriters and clients to resolve inquiries
- Processed endorsements and amendments to existing policies efficiently
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
Administrator
MJK International (s) Pte Ltd
11.2001 - 11.2004
- Managed scheduling and coordination of meetings for senior management.
- Assisted in maintaining accurate records of company transactions and documentation.
- Streamlined office procedures to enhance operational efficiency and reduce delays.
- Supported onboarding processes by preparing training materials and conducting orientation sessions.
- Collaborated with team members to ensure timely completion of administrative tasks.
- Implemented filing system improvements, increasing accessibility of important documents.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Marketing Assistant
Pacific Wood Products Sdn Bhd
08.2000 - 11.2000
- Assisted in developing marketing materials to support product launches and promotional campaigns.
- Coordinated social media content, enhancing brand visibility and engagement across multiple platforms.
- Conducted market research to identify trends, informing strategic decisions for product positioning.
- Supported event planning logistics for trade shows, ensuring seamless execution and positive attendee experiences.
- Collaborated with sales teams to align marketing efforts with customer needs and feedback.
- Developed relationships with vendors to optimize procurement processes for promotional materials and services.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Assisted with budget tracking and expense reporting, ensuring marketing activities remained within financial constraints.
Administrative Clerk
Highland Timber Company
07.1999 - 06.2000
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
Administrative Clerk
Batasan Maju Sdn Bhd
10.1998 - 03.1999
- Assisted in managing office supplies and inventory to ensure efficient operations.
- Supported daily administrative tasks, including data entry and document management.
- Coordinated scheduling for meetings and appointments to optimize time management.
- Maintained organized filing systems to enhance accessibility of information.
- Communicated effectively with team members and clients to provide timely support.
- Prepared reports and presentations, ensuring accuracy and clarity of information.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Diploma in Aesthetic Treatments
CIBTAC
Singapore02.2008
High School Diploma -
Gunsanad High School
MalaysiaGeneral Insurance
Singapore College of Insurance
09.2006
Aesthetic Therapy
ITE
12.2007
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Written and verbal communication
- Customer service
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Account Executive
CJK International (s) Pte Ltd
11.2008 - 09.2018
Underwriting Assistant
ITrust Pte Ltd
12.2004 - 12.2006
Administrator
MJK International (s) Pte Ltd
11.2001 - 11.2004
Marketing Assistant
Pacific Wood Products Sdn Bhd
08.2000 - 11.2000
Administrative Clerk
Highland Timber Company
07.1999 - 06.2000
Administrative Clerk
Batasan Maju Sdn Bhd
10.1998 - 03.1999
Account Executive
Shine Construction Pte Ltd
Diploma in Aesthetic Treatments
CIBTAC
High School Diploma -
Gunsanad High School
General Insurance
Singapore College of Insurance
Aesthetic Therapy
ITE