Colleen Chua Wei'En
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager, Client Services
Kingsmen Exhibits Pte Ltd
12.2024 - Current
- Assist the project team in implementing events/projects on-site
- Manage clients' expectations regarding project, event, or exhibition
- Service existing clients by understanding their requirements and providing cost control
- Manage overall project costs to ensure healthy gross profit
- Liaise with venue owners regarding any damages to the venue
- Brief designers on specifications and requirements provided by clients
- Implemented new procedures for streamlining operations and reducing costs.
- Improved workflow with reorganization of tasks and priorities.
Senior Executive, Project Management
Esprimo Pte Ltd
03.2019 - 11.2024
- Development, planning and delivery of projects from proposal right up to the execution
- Responsible for drawing up the project budget for approval
- Delivering projects on time, within budget, that meet and exceed expectations
- Develop and maintain client relationships through excellent customer services
- Managing excellent relationship with sponsors/partners/vendors/contractors
- Ensure that venues followed venue inspection procedures before use
- Work with the Security department to implement venue security measures
- Work with internal stakeholders and vendors to ensure event-related venue logistics have been catered for
- Setting, communicating and maintaining timelines and priorities on every project
- Event Experiences: POSB PAssion Run for Kids/Great Eastern Women’s Run/Hello Kitty Run Fest/Income Eco Run/Marvel Run in KL/NUS Giving Run BIG/Skechers Friendship Walk/Pink Ribbon Walk/Decathlon Run/Superfundae/Inclusive Sports Festival
Athletes Services Executive
Hivelocity Pte Ltd
10.2017 - 12.2018
- Maintain and manage athlete database
- Work with our registration tool “Active Network”
- Maintain strong communication platform consisting of primarily web communication, newsletter communication and social media
- Work with MyLaps-sporthive Mobile App to provide the premium service for runners
- Organize Slot allocation procedure and onsite registration
- Manage prize winner’s verification to collection of awards with external parties
Ticketing Coordinator
Singapore GP Pte. Ltd. Formula1
04.2017 - 11.2017
- Manage in-house ticketing operations
- Provide sales and logistics support for ticket orders from corporate groups, VIP clients and overseas travel agents
- Process ticket bookings and facilitate ticket fulfillment
- Communicate with sales and services team representatives to provide payment updates (successful/failed payments, bounced checks, chargebacks, etc.)
- Identify and suggest processing efficiencies for sales and ticket operations
Customer Care Officer
Sportshub Private Limited
08.2014 - 03.2015
- Respond to customer enquiries and feedback via different touchpoints such as hotline, emails, face-to-face interactions and live chat in a timely and professional manner
- Collaborate with various teams and stakeholders to identify appropriate actions and resolve customer feedback and drive implementation of improvement initiatives
- Escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
- Create and update documentation and resources including Standard Operating Procedures, training materials and knowledge base articles
- Maintain accurate and up-to-date records of customer interactions and transactions, including records of lost and found property, in the CRM system
- Perform administrative tasks such as preparation of customer care reports and meeting minutes, management of office inventory and submission of billing-related documents
Education
Bachelor of Arts (honours) - Sports Studies and Marketing
Singapore Institute of Management (SIM) - University of Stirling
10.2017
Diploma - Sport and Wellness Management
Nanyang Polytechnic
04.2014
Skills
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Project Management
- Event Collateral
- Database management
- Budgeting
- Team leadership
LANGUAGES
Chinese - Professional Working Proficiency
English - Professional Working Proficiency
Certification
- Full Stack Web Development - Mages Institute of Excellence Pte Ltd [2022 - May]
Additional Information
Sean Ong
Assistant Director, Team Lead, Sport Singapore
E:ong_yuanhong@yahoo.com.sg
M: 9299 5991
Timeline
Assistant Manager, Client Services
Kingsmen Exhibits Pte Ltd
12.2024 - Current
Senior Executive, Project Management
Esprimo Pte Ltd
03.2019 - 11.2024
Athletes Services Executive
Hivelocity Pte Ltd
10.2017 - 12.2018
Ticketing Coordinator
Singapore GP Pte. Ltd. Formula1
04.2017 - 11.2017
Customer Care Officer
Sportshub Private Limited
08.2014 - 03.2015
Diploma - Sport and Wellness Management
Nanyang Polytechnic
- Full Stack Web Development - Mages Institute of Excellence Pte Ltd [2022 - May]
Bachelor of Arts (honours) - Sports Studies and Marketing
Singapore Institute of Management (SIM) - University of Stirling
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