Coco Lim
Summary
Pursuing a full-time role that offers professional challenges, where I can apply my expertise in interpersonal communication, time management, and problem-solving. A results-driven achiever with a proven ability to consistently exceed targets and drive excellence in high-pressure environments. Merges strategic vision with hands-on experience to deliver transformative solutions and elevate organizational performance.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
Accor Group
05.2024 - 09.2024
- Assist the Duty Manager in ensuring efficient Front Office operations, reviewing staffing rosters for optimal deployment.
- Oversee room inventory and coordinate with housekeeping to ensure timely room preparation, departures, and VIP arrivals.
- Expertly maintain the PMS (Opera) and train staff on its use.
- Address guest needs, manage requests and complaints, and monitor performance standards.
- Lead the training of team members and support the promotion of the hotel’s loyalty programs (Accor Live Limitless & ALL Plus).
Reservations Executive
Accor Group
08.2023 - 05.2024
- Assist the Senior Executive in supervising a team of 3 reservation agents, managing rosters, leave applications and group bookings.
- Coordinate dining inquiries, implement SOPs for a pre-opening property, and handle reservations, guest calls, and corporate/VIP bookings.
- Oversee daily reports, arrival checks, and monthly commission calculations for OTAs & TAs. Support onboarding and training of new team members.
Guest Services Executive
The Ascott Limited
04.2022 - 07.2023
- Managed check-in/check-out, addressed guest inquiries and complaints, and coordinated with travel agencies.
- Assisted with sales inquiries, long-term lease clarifications, and corporate leasing negotiations.
- Handled travel agent commissions, prepared month-end financial reports, and organized monthly guest events.
Guest Services Officer
The Ascott Limited
04.2021 - 04.2022
- Managed check-in/check-out, addressed guest inquiries and complaints, and coordinated with travel agencies.
- Assisted with sales inquiries, long-term lease clarifications, and corporate leasing negotiations.
- Handled travel agent commissions, prepared month-end financial reports, and organized monthly guest events.
Ticketing Production Assistant Supervisor (SISTIC)
Formula One Singapore
09.2019 - 09.2019
- Led a team of 15 in managing the ticket production workflow and coordinating team tasks.
- Oversaw the entire printing process, including quality checks for all tickets printed and packed.
- Managed real-time ticketing operations for Formula One Singapore.
Front Office Management Trainee
Montigo Resorts Nongsa
03.2019 - 08.2019
- Oversees check-in and check-out procedures, addresses guest complaints and inquiries, manages phone calls and email correspondence, and liaises with travel agencies to coordinate arrangements.
- Assists with up-selling and sales inquiries across various departments, including Guest Services, Guest Relations, Reservations, Concierge, and Telephone Operations.
Ticketing Officer (SISTIC)
Formula One Singapore
09.2017 - 09.2018
- Independently managed the ticket collection booth, assisting customers with F1 race inquiries and providing service to diverse guests.
- Handled third-party ticket collection, resolved guest issues, and completed necessary administrative processes before ticket release.
Retail Sales Assistant
Club 21
11.2016 - 04.2017
- Support full-time staff with sales activities and administrative tasks.
- Responsible for store upkeep, inventory management, and housekeeping duties.
Education
Republic Polytechnic
Diploma in Hotel & Hospitality
01-2020
North Vista Secondary School
General Certificate Of Education Ordinary Level
01-2016
Skills
RMS cloud system
Opera V5 system
Opera Cloud System
Microsoft Office
Timeline
Front Office Supervisor
Accor Group
05.2024 - 09.2024
Reservations Executive
Accor Group
08.2023 - 05.2024
Guest Services Executive
The Ascott Limited
04.2022 - 07.2023
Guest Services Officer
The Ascott Limited
04.2021 - 04.2022
Ticketing Production Assistant Supervisor (SISTIC)
Formula One Singapore
09.2019 - 09.2019
Front Office Management Trainee
Montigo Resorts Nongsa
03.2019 - 08.2019
Ticketing Officer (SISTIC)
Formula One Singapore
09.2017 - 09.2018
Retail Sales Assistant
Club 21
11.2016 - 04.2017
Republic Polytechnic
Diploma in Hotel & Hospitality
North Vista Secondary School
General Certificate Of Education Ordinary Level
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