PHOTOSHOP
CLIFF Heng
Operations Manager
Summary
To Learn To Share To Impart
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
OPERATIONS MANAGER
U STARS SUPERMARKET
01.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented sustainability initiatives, reducing environmental impact.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
HEAD OF CORPORATE SERVICES
U STARS SUPERMARKET PTE LTD
06.2015 - 12.2021
- Manage and oversees the following functions within the organisation:
- Business Development - Supported the management team in setting up the business operations of the organisation
- Oversees and project manage the opening of new supermarket outlets (eg
- Acquiring new outlet space, manpower planning, tender submission, liaising with Government agencies such as HDB, SFA, URA)
- Support management team in business expansion plans (eg
- Bubble Tea outlet, Coffee Shops)
- IT - Propose and drive digitization efforts for the organisation
- Source and submission of proposals for Government grants (eg
- PSG, EDG)
- Work with system vendor on implementation of POS system and ERP
- Liaise with external vendors (eg
- Fave, soCash) on E-Commerce efforts
- Marketing - Develop marketing and branding strategies for the organisation
- Support outlets promotion campaigns, social media campaigns, publicity and CSR events
- Lead team in developing in marketing collaterals and publicity materials
PRODUCER
MORIAH PRODUCTIONS
08.2007 - 05.2015
- - Supported in the starting up of the organisation
- - Led team in project managing video production projects (eg
- Budget planning, manpower planning, sourcing of venues/sponsors/suppliers)
- - Support team in pre and post production efforts in producing video content (eg
- Online TV programmes, documentaries, events coverage, corporate videos, travelogues, etc)
HEAD OF MARKETING AND OPERATIONS
TPGI PTE LTD
01.2006 - 07.2008
- Led team in event management efforts:
- - Organised local and overseas conferences for professionals in financial sectors
- Target audience includes C-suites professionals, Venture Capitalists, Bankers, Lawyers, etc
- - Securing conference venues, event sponsors, keynote speakers
- - Sales and marketing of conference tickets
- - Development of brochures and marketing collaterals
- - Events logistics planning (eg
- Booking of air tickets and accommodations for keynote speakers, preparation of conference materials, corporate gifts, etc)
Education
Some College (No Degree) - Theology
School of Theology
Singapore 01.2005 - 10.2005
DIPLOMA - HOSPITALITY MANAGEMENT
TEMASEK POLYTECHNIC
Singapore 04.1999 - 1 2002
Skills
- Business Development
- Project Management
- Events Management
Team leadership
Operational efficiency
Business development
Decision-making
Planning and implementation
Employee motivation
Project management abilities
Cost reduction
Software
FINAL CUT PRO
IMOVIE
OFFICE 365
BUSINESS CENTRAL - MICROSOFT
Certification
Project Management Professional (PMP) - Project Management Institute.
Timeline
OPERATIONS MANAGER
U STARS SUPERMARKET
01.2022 - Current
HEAD OF CORPORATE SERVICES
U STARS SUPERMARKET PTE LTD
06.2015 - 12.2021
PRODUCER
MORIAH PRODUCTIONS
08.2007 - 05.2015
Project Management Professional (PMP) - Project Management Institute.
01-2007
HEAD OF MARKETING AND OPERATIONS
TPGI PTE LTD
01.2006 - 07.2008
Some College (No Degree) - Theology
School of Theology
01.2005 - 10.2005
DIPLOMA - HOSPITALITY MANAGEMENT
TEMASEK POLYTECHNIC
04.1999 - 1 2002
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