Claudia Cher

• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
• Planned lessons for allotted time to strengthen weak subjects and build skills.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Identified learning needs and implemented fun and engaging learning activities to help students advance.
• Supported students with helpful study habits and exam strategies.
• Conduct and planned lessons specific to the needs of each student.

Assisted a start-up in the opening of their new bouldering gym

• Assisted in the inventory and stocktaking of brand new shipment of climbing holds and bolts.
• Ensured proper inventory of merchandize
• Helped improve gym operations by brainstorming ideas to increase customer satisfaction.
• Collaborated with team members to achieve target results.

Counter Crew

• Increased customer satisfaction by resolving issues.
• Worked through and resolve issues in the early months of the gym opening.
• Assisted in the annual large scale climbing competition, Boulder Active (Singapore's first climbing competition since COVID19) held at the gym.

Beginner coaching

• Training and coaching climbers for onboarding classes
• Taught kids classes and family programs

Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

Planned and organized activities, details and logistics for medium to large scale events:

• JSSL 7's Competition, Asia's largest youth soccer tournament (2018, 2019)
• JSSL Soccer League Singapore (2018, 2019, 2020)
• 7s beach football event (2019)

Ensure event compliance to quality, risk and safety standards.

Support with crowd management and conflict resolution among service vendors, event participants and other stakeholders.

Coordinate event logistics and inventory management.

Assist with various event administrations such as procurement and budget management.

Cashiering and Sales

• Helped customers complete purchases, locate items and join reward programs.
• Issued receipts and processed refunds, credits or exchanges.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Used POS system to process sales and returns
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Stocktaking

• Participated in stocking merchandise and ensuring accurate shipment of merchandise to store
• Liaise with other branches for merchandise stock availability

Assisted in Front Desk duties

• Organized picking up and dropping off animals at client locations.
• Interacted with customers to schedule boarding and grooming appointments
• Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
• Mentored new team members on sales software system operation.

Pet attendant and grooming

• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Coordinated schedules to optimize care for multiple pets and team members each day.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders and gift card activations.
• Participated in their annual overnight largescale stocktaking