CLARISSE ANN BERINGUELA
Certified Bookkeeper
BERINGUELA
Summary
Detail-oriented Team Leader & Project Resource, adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
8
8
years of professional experience
Work History
Process Innovation Professional-Transition Catcher SME
IBM
10.2023 - 05.2024
- Managed the preparation of Knowledge transfer plan from process document discussion, actual shadowing, reverse shadowing, and certification
- Closely monitored the daily activities of each trainee in completing the required transition and certification
- Managed the knowledge transfer schedule of trainers and trainees including leaves to ensure no delays and planned transition phase will be followed
- Documented and kept accurate records of tickets processed in completing the required number of closed tickets from certification until ramp up activities
- Proactively raise issue that will cause delays in the track and offered issue resolution or suggestions such as data retrieval, solving file issues with no option in saving their changes
- Performed tracker improvements based on the required data from the client
- Conducted regular touchpoint with the client to discuss current status of the transition, blockers if there's any and resolve whatever issues will be raised
- Kept up-to-date documentation of issues, risk and actions items in a secured folder provided by the client.
Payroll Accounting HR Process Owner/Team Leader
IBM
06.2021 - 09.2023
- Drove teams to achieve or exceed business scorecard through ongoing motivation
- Develop and mentored team members to consistently meet goals
- Monitored operations to keep processes aligned with the targets along with tracking individual and team performance against objectives and revamped strategies to better meet targets
- Reviewed reports, recommendations and requests from subordinate leadership.
Payroll Accounting Practitioner SME
IBM Naga
10.2020 - 05.2021
- Validates the integrity of Payroll Process by performing balance sheet ledger reconciliation
- Ensures compliance is maintained within Payroll Accounts
- Performs required manual journal entries and clearing of the transactions
- Conducts investigations and resolves any discrepancies found during reconciliation
- Seldom back up of Team Leader, provides significant updates to the client whenever required
- Seldom back up of Team Leader, manages the team tasks.
Payroll Accounting Practitioner
IBM Naga
12.2018 - 09.2020
- Validates the integrity of Payroll Process by performing balance sheet ledger reconciliation
- Ensures compliance is maintained within Payroll Accounts
- Performs required manual journal entries and clearing of the transactions
- Conducts investigations and resolves any discrepancies found during reconciliation.
Marketing Assistant Manager
YOUR Tours Consultancy Firm
09.2018 - 10.2018
- Managed customer inquiries
- Monitored customer requirements
- Reviewed and maintained tracker of customer documents.
Customer Technical Support and Sales Representative
Sutherland
11.2016 - 12.2017
- Helped clients with their telco services issues such as troubleshooting
- Maintained good customer relationship
- Markets and sells Telco services through implementation of the company's marketing and sales strategies
- Assisted customer by identifying and assessing their need and presents proposals in order to close the sale.
Education
Bachelor of Science - Major in Computer Management And Accounting
Ateneo De Naga University
Naga City, Camarines Sur, Philippines 04.2001 -
High School Diploma -
Saint Paul Academy
Goa, Camarines Sur, Philippines 04.2001 -
Primary Level -
Saint Paul Academy
Goa, Camarines Sur, Philippines 04.2001 -
Skills
Administrative skill to monitor financial data and interpret financial policies and procedures
Attention to detail and accuracy
Proper delegation of tasks
Knows how to communicate well with colleagues, leaders and client
Leadership skills
Time management
Financial Reporting
Month-end documentation
General ledger reconciliation
Bookkeeping operations
Outstanding work ethics with excellent organization skills
Able to maintain confidentiality of documents
Conversant with software like MS Excel, MS Word, MS PowerPoint and Database Management System (SAP One) Version 882
Fluency in Bikol, Tagalog and English
Additional Information
- Recognized by the client and other stakeholders in reducing aged items scorecard of one of the biggest companies that Payroll Accounting managed from 300+ items last June 2022 down to 50 items June 2023. Investigated, identified and reconciled account discrepancies or variances that helped achieved these results.
- Process improvement on the reconciliations of one of the new and complex entities that Payroll Accounting managed
- Recognized by my colleague, leaders and client for my exemplary work in being resourceful before asking for others help, willingness to help and in improving reconciliations and documents, resilient and encourage others with positive outlook in work
- Commended by client and management for invaluable assistance with regards to transition related activities, for being keen to details, proactive in raising issues that will cause delays in the track, and never-ending support in helping resolve issues.
Affiliations
National Institute of Accounting Technicians, Member, Certified Bookkeeper
Key courses and Training
- How to Enhance Client-Facing Skills?, 05/2024
- Principles of Client Management and Ownerships, 05/2024
- Call Closure Conflict Management in Escalations, 05/2024
- Managing Conflict through Leading, 05/2024
- Managing Conflict through Pacing, 05/2024
- Why Does Conflict Appear?, 05/2024
- Setting Client Expectations, 05/2024
- Establishing Credibility, 05/2024
- Displaying Confidence, 05/2024
- Learning and Communication Styles, 05/2024
- Written Communication, 05/2024
- Verbal Communication, 05/2024
- Getting the Balance Right, 05/2024
- Managing the Technical issue, 05/2024
- Managing the Client Experience, 05/2024
- MD 102: Manager impact through signature experiences, 05/2024
- Root Cause Analysis: Certification, 05/2024
- Delivery Excellence, 05/2024
- Metrics in Practice, 05/2024
- Operations Management Foundations: Improve business outcomes, 05/2024
- Account Management for Beginners, 05/2024
- Quality Management and Standards Compliance, 05/2024
- Successful Client Management: Delivering on Commitments and Expectations, 05/2024
- Email Etiquette: Write More Effective Emails at Work, 05/2024
- Better Virtual Meetings: How to Lead Effective Meetings, 05/2024
- Active Listening Masterclass, 05/2024
- Present2Win Foundations, 05/2024
- Show what you know! (Present with Purpose), 05/2024
- Deal with the unexpected (Present with Purpose), 05/2024
- Manage your nerves (Present with Purpose), 05/2024
- Present more effectively: Techniques 3-5 (Present with Purpose), 05/2024
- Present more effectively: Techniques 1-2 (Present with Purpose), 05/2024
- Present more effectively (Present with Purpose), 05/2024
- Design your presentation slides (Present with Purpose), 05/2024
- Build your presentation structure (Present with Purpose), 05/2024
- Identify your audience (Present with Purpose), 05/2024
- Focus on your objectives (Present with Purpose), 05/2024
- Storytelling: An Essential Leadership Skill, 05/2024
- Mindfulness for leaders (Leadership Talks special session), 05/2024
- Intermediate English Course: Develop Your Grammar and Skills, 05/2024
- IBM Global Mobility Education, 05/2024
- Client Engagement & Delivery, 05/2024
- Global Career Mobility, 05/2024
- English Pronunciation | Sound Like a Native English Speaker, 04/2024
- IBM Core Training experience survey (English only), 02/2024
- 2024 IBM Core Training, 02/2024
- 2024 - Cybersecurity, Data Privacy, and AI Ethics Education, 02/2024
- 2024 Business Conduct Guidelines Program, 02/2024
Languages
English
Tagalog
Reference
Vanessa Mahha Suarez
09661921935
vahn.suarez@yahoo.com
Leilani Jane Arroyo
09173227253
leijan04@gmail.com
Nikki Sadia
09566947782
moniquesadia@gmail.com
Timeline
Process Innovation Professional-Transition Catcher SME
IBM
10.2023 - 05.2024
Payroll Accounting HR Process Owner/Team Leader
IBM
06.2021 - 09.2023
Payroll Accounting Practitioner SME
IBM Naga
10.2020 - 05.2021
Payroll Accounting Practitioner
IBM Naga
12.2018 - 09.2020
Marketing Assistant Manager
YOUR Tours Consultancy Firm
09.2018 - 10.2018
Customer Technical Support and Sales Representative
Sutherland
11.2016 - 12.2017
Bachelor of Science - Major in Computer Management And Accounting
Ateneo De Naga University
04.2001 -
High School Diploma -
Saint Paul Academy
04.2001 -
Primary Level -
Saint Paul Academy
04.2001 -
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