Clarice Goh
Assistant Manager & Beauty Therapist
Singapore
Summary
Dedicated and client-focused beauty therapist and assistant manager with 3+ years of experience assessing and meeting client's needs. Possessing strengths in customer service, task prioritisation, collaborating with colleagues and clients, developing treatment plans and managing daily operations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Assistant Manager /Beauty Therapist
Genesis Beauty Centre
08.2020 - Current
- Assessed skin conditions and developed customised treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Developed strong working relationships with staff, fostering positive work environment. Collaborated with management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Demonstrated proficiency in various massage techniques that contributed to overall client well-being.
- Performed variety of treatments, including facials and massages.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Reviewed sales and gross profit report to assess company efficiency.
- Retained loyal clientele base through communications and consistent delivery of exceptional services.
Waitress
Nicole's Cafe
05.2020 - 07.2020
- Customer service skills, learning to handle customer feedback and to maintain professionalism.
- Utilised strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated extensive menu knowledge, enabling personalised recommendations for guests based on preferences or dietary restrictions.
Design Intern
Comme
06.2019 - 09.2019
- Collaborated closely with cross-functional teams to ensure accurate communication of design concepts and details.
- Executed timely completion of design projects by prioritising tasks according to project deadlines.
- Enhanced overall product presentation through meticulous steaming and garment prep for promotional events and visual displays.
- Expanded knowledge of global market trends through consistent monitoring of competitor activities and industry publications.
Education
CIBTAC - CIBTAC Level 2 Diploma in Beauty Therapy
Aesthetics International School
Singapore02.2022
Polytechnic Diploma - Apparel Design & Merchandising
Temasek Polytechnic
Singapore04.2020
Skills
Customer Needs Assessment
Ability to Work in Teams
Relationship Building
Skin Analysis Competency
Skincare Product Knowledge
Administrative Support
Problem Solving
Awards
- Edusave Certificate of Academic Achievement, 11/2013 - Students who are within the top 10% of their school's level and course in terms of academic performance, and have demonstrated good conduct
- The Queen's Commonwealth Essay Competition, 11/2013 - World's oldest schools' international writing competition, managed by The Royal Commonwealth Society since 1883. Every year, it offers all Commonwealth youth aged 18 and under the opportunity to express their hopes for the future, opinions of the present and thoughts on the past, through the written word.
Timeline
Assistant Manager /Beauty Therapist
Genesis Beauty Centre
08.2020 - Current
Waitress
Nicole's Cafe
05.2020 - 07.2020
Design Intern
Comme
06.2019 - 09.2019
CIBTAC - CIBTAC Level 2 Diploma in Beauty Therapy
Aesthetics International School
Polytechnic Diploma - Apparel Design & Merchandising
Temasek Polytechnic