Intern
NCS Pte Ltd
09.2020 - 02.2021
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone or email to provide information.
- Learnt the basics of communication, adaptability and confidence required to handle customer queries and troubleshooting problems that they may face over the phone
- Communication between customer, engineers on site and colleagues to effectively solve issues or problem for the customer
- Learnt multi-tasking where I had to answer calls and take down notes to better help the user as well as replying to emails
