CLAIRE CHIN
Summary
I hold a double-major degree in Psychology and Communications, as well as a Diploma in Communication and Information Design. With a strong academic foundation and combined work experience in both human behavior and strategic communication, I’m passionate about providing meaningful support to clients and stakeholders. I take pride in communicating with clarity, professionalism, and empathy—skills that are vital to building trust and cultivating strong relationships with clients, partners, and internal teams. Over the past six years, I have worked across diverse environments, developing strong adaptability, collaboration, and stakeholder engagement skills. Outside of work, I’m a Grade 8 pianist, an amateur poet, and an active animal rescuer—interests that reflect my creativity, discipline, and deep commitment to causes I care about. These qualities consistently inform my approach to work, helping me bring purpose, passion, and drive to everything I do.
Overview
11
11
years of professional experience
Work History
Programme Executive
Suncare SG Limited
07.2024 - Current
- Main Job Scope: Stakeholder and partner liaison, project management, corporate communications
- Portfolio:
- Stakeholder and Partner Liaison: During my tenure here, I have liaised with major partners, including Ms Sun Xue Ling (Senior Minister of State for Transport of Singapore), a global consulting agency, and the Ministry of Social and Family Development (MSF). Most of the partners I’ve liaised with continue to keep in touch with me even though the projects we’ve collaborated on have concluded.
- Project Management: I have led and managed three major projects, including one with MOE’s Lead Drama Specialist. This project was highly endorsed by Ms Sun Xue Ling and the organisation’s board members. I am well-versed in what managing a project entails, hence I can effectively see the project from start to finish. The current active projects I manage are:
- 1. A 6-month project involving a total of 60+ stakeholders, beneficiaries and partners. I led and managed the first cycle of this project shortly after I joined the organisation, which was well received by all parties involved, leading the board to approve a second cycle, under my leadership and management.
- 2. An upcoming 6-session project involving 15 beneficiaries, which is a partnership with a leading theatre company in Singapore.
- Corporate Communications: Having an academic background in psychology and communications, in addition to my experience in the public relations industry, has equipped me with the skills required to liaise effectively with partners, stakeholders and beneficiaries in a way that meets their needs and expectations, while maintaining the organisation’s values and missions.
- Developed and implemented program strategies to enhance service delivery and client satisfaction.
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Analyzed program data to identify trends, providing insights for decision-making processes.
- Improved program efficiency by streamlining processes and implementing best practices.
- Worked closely with project sponsors and cross-functional teams to plan and develop scope, deliverables, required resources, work plans and budgets.
- Established strong relationships with external partners, facilitating collaboration for shared success in joint ventures.
Case Management Executive
Singapore Christian Home
05.2023 - 06.2024
- Main Job Scope: Partner liaison, stakeholder management, project management
- Portfolio:
- Partner Liaison: Successfully liaised with the Ministry of Health to secure financial assistance for a client’s family who amassed a $30,000+ medical debt due to the client’s care needs. Their appeal was previously denied for two consecutive years before I took over the case.
- Project Management: Successfully oversaw and led a funding project between the organisation and the Ministry of Health (MOH).
- Stakeholder Management: As a case manager, I was at the forefront of communication with approximately 100 clients under my care and their caregivers. I was able to manage them effectively even during moments of crisis/grievances in a calm and clear-headed manner, carrying out effective negotiations with them to ensure their grievances were heard while upholding the organisation’s policies.
- Developed and implemented operational strategies to enhance service delivery and resident satisfaction.
- Collaborated with multidisciplinary teams to ensure compliance with regulatory standards and best practices.
- Conducted assessments to identify clients' rehabilitation needs and develop tailored intervention plans.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients with diverse needs.
- Documented case notes and progress reports, ensuring compliance with regulatory standards and best practices.
Rehabilitation Counsellor
Singapore Anglican Community Services (SACS)
10.2021 - 04.2023
- Main Job Scope: 1-1 Counselling, group counselling, partner liaison, client management, project management
- Portfolio:
- Partner Liaison: Successfully liaised with community partners to assist clients with securing necessary resources relating to employment, housing & finances. Partnered with IMH to conduct a networking conference for approximately 30+ NUS social work students.
- Project Management: I planned, managed and ran an ongoing group therapy workshop, which was well-received by both the clients and the management.
- Client Management/Customer Service: Successfully helped multiple clients secure support and resources (i.e. independent housing, financial assistance) needed for successful community reintegration.
- Won the Singapore Health Quality Service Awards (SHQSA) for outstanding client service
- Organisational/Administrative Skills: Recruited as the youngest internal auditor for the organisation after consistently scoring one of the highest (>95/100) for each round of audit.
- Facilitated individual and group counseling sessions to promote mental well-being and personal development.
- Monitored clients' progress, adjusting rehabilitation strategies based on feedback and evolving circumstances.
- Provided resources and referrals to community services, enhancing clients' access to support systems.
- Educated clients on coping strategies and life skills to foster independence and resilience.
- Coordinated community resources and secured referrals.
- Performed auditing work in accordance with rigorous auditing standards and principles.
Helpline Para-counsellor
Institute of Mental Health (IMH)
07.2019 - 10.2021
- Main Job Scope: Customer service (frontline), case management support, crisis management
- Portfolio:
- Customer Service: Being a helpline para-counsellor required me always to be prepared for any type of call that came through the helpline. Handling an average of 20-50 calls a day, the job has equipped me with the communication skills to ensure the client’s needs are met while upholding the organisation’s protocols.
- Case Management Support: The job required me to formulate detailed and concise case reports on clients for psychiatrists to follow up accordingly while ensuring that the psychiatrists’ appointment slots were not double-booked. Through this job, I’ve been trained to handle multiple tasks simultaneously with minimal errors.
- Crisis Management: Successfully prevented multiple suicide attempts through efficient crisis intervention & attention to detail, because I was able to stay calm in a stressful situation. The job required me to work in a fast-paced environment with minimal room for error. It is a skill I gained on this job that I still apply to other employment I’ve had since then.
- Provided crisis intervention support, utilizing de-escalation techniques to manage high-stress situations effectively.
- Educated clients on coping strategies and resources, empowering them to take charge of their mental health journey.
- Maintained detailed case notes and documentation, ensuring compliance with regulatory requirements and confidentiality standards.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Behaviour Therapist
The Colourful Mind
01.2017 - 11.2018
- Main Job Scope: 1-1 special needs therapy, customer service
- Portfolio:
- 1-1 Therapy: Helped multiple clients successfully integrate with their peers in school and the community through ABA therapy & communication & social skills training. Caregivers of my clients reported that their children displayed significantly fewer meltdowns after sessions with me.
- Customer Service: I went the extra mile and provided supportive counselling to caregivers facing caregiver stress.
- Implemented individualized behavior intervention plans to enhance client engagement and skill acquisition.
- Conducted assessments to identify behavioral challenges and develop targeted strategies for improvement.
- Monitored client progress and adjusted interventions based on data-driven insights and observations.
- Educated families on behavior management techniques to reinforce learning in home environments.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
Business Development Intern
Hill+Knowlton Strategies
09.2014 - 01.2015
- Main Job Scope: Partner liaison support, administrative support, copywriting
- Portfolio:
- Partner Liaison Support: Supported the team in a crisis management project for a key Asian airline that engaged the organisation’s services. Supported the Business Development Director on a Business Development (BDV) project for an international mixed martial arts organisation. Provided liaison support for the organisation’s Singapore and China teams on the launch of a new mobile phone for one of H+K’s regional clients. Co-organised and arranged for the regional management meeting, which was held in the Singapore office.
- Administrative Support / Copywriting: Co-writing a report for a leading brand equity database's 'Top 100 Most Valuable Chinese Brands in 2015'. Assisting the organisation to write media releases.
- Conducted market research to identify potential clients and industry trends.
- Assisted in developing strategic proposals for new business opportunities.
- Collaborated with cross-functional teams to enhance client engagement strategies.
- Supported the preparation of presentations for client meetings and pitches.
- Analyzed competitor activities to inform business development tactics.
- Drafted internal reports summarizing project progress and outcomes for management review.
- Maintained CRM database, ensuring accurate tracking of leads and opportunities.
- Created reports and targeted lists to present to upper management.
Education
Double Major B.A. - Psychology, Communication & Media Studies
Murdoch University
01-2017
Diploma - Communication & Information Design
Republic Polytechnic
01-2015
Skills
- Proficient administrative skills (MS Office, Excel, Adobe Suite)
- Strong organizational & documentation skills
- Effective writing & communication skills
- Strong self-awareness and social skills
- Proven resilience in changing environments
- Adaptability and flexibility
Accomplishments
- Singapore Health Quality Service Awards (SHQSA) - for outstanding client service
- The youngest internal auditor recruited at Singapore Anglican Community Services (SACS) Simei after consistently scoring >95/100 for each round of audit.
- Ms Sun Xue Ling (Senior Minister of State for Transport of Singapore)
- Ministry of Health (MOH)
- Ministry of Social and Family Development (MSF)
Some major partners and stakeholders I have worked with include:
Language Proficiency
English: Full professional working proficiency | Advanced
Mandarin / Chinese: Professional working proficiency | Intermediate
Awards
Singapore Health Quality Service Awards (SHQSA) - for outstanding client service, The youngest internal auditor recruited at Singapore Anglican Community Services (SACS) Simei after consistently scoring >95/100 for each round of audit.
Personal Strengths
- Strong administrative and organisational skills
- Strong writing and linguistic skills
- Interpersonal and intrapersonal intelligence
- Resilient and highly adaptable
Some major partners and stakeholders I have worked with include
- Ms Sun Xue Ling (Senior Minister of State for Transport of Singapore)
- Ministry of Health (MOH)
- Ministry of Social and Family Development (MSF)
Timeline
Programme Executive
Suncare SG Limited
07.2024 - Current
Case Management Executive
Singapore Christian Home
05.2023 - 06.2024
Rehabilitation Counsellor
Singapore Anglican Community Services (SACS)
10.2021 - 04.2023
Helpline Para-counsellor
Institute of Mental Health (IMH)
07.2019 - 10.2021
Behaviour Therapist
The Colourful Mind
01.2017 - 11.2018
Business Development Intern
Hill+Knowlton Strategies
09.2014 - 01.2015
Double Major B.A. - Psychology, Communication & Media Studies
Murdoch University
Diploma - Communication & Information Design
Republic Polytechnic
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