Claire Chen
HR Manager, APAC
Summary
A Human Resources professional with more than 12 years’ experience in HR Operations and Business Partnering, with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
HR Manager, APAC
Background Screening (HireRight) Singapore Pte Ltd
07.2022 - Current
- Business Partnered the Managing Director and Regional Leaders in APAC (Singapore, Japan, Australia, Malaysia & Philippines) & India and provided HR consultation and people developmental support to the respective business units.
- Managed and handled all APAC HR employee relations, labour law and compliance matters.
- Set up HR processes in APAC for a more efficient workflow.
- Developed and implemented regional HR policies and procedures in alignment with HireRight HR Framework and in collaboration with the HR Centre of Excellence (COE) team.
- Collaborated with Business leaders to review APAC Organization Health Survey (OHS) results and followed up on action plans and support needed.
- Conducted Focus Groups with employees in APAC as part of OHS feedback gathering, action planning and employee engagement.
- Organised and hosted HR award ceremonies and team building events in APAC as part of employee recognition, engagement and promotion of a diverse and inclusive workplace.
- Conducted Talent Review Meetings with people leaders to identify talent needs, succession and career development plans.
- Successfully set up the HR Infrastructure for two newly acquired background screening entities in Australia and Japan and two new business entities in Malaysia and Philippines.
- Established the Employee Handbook and Employment Contract for Hiring & Expansion Plans into Malaysia & Philippines.
- Successfully transited Philippines External Business Process Owners (BPO) into HireRight Philippines, ensuring all contracts, benefits and insurances were properly set up and in place.
HR Manager
Holcim Trading Pte Ltd
11.2018 - 07.2022
- Prepared the manpower forecast & budget of the company.
- Involved in the full employee lifecycle from hiring, onboarding, staff development, retention to offboarding.
- Reviewed and processed monthly payroll, yearly annual increment exercise, bonus payout & IRAS tax preparation.
- Reviewed, revamped and implemented the employment regulations and policies for all employees.
- Handled all expatriate matters from their arrival to departure, tax and all compensation matters.
- Identified training needs of each department in collaboration with department head and planned training programmes for the employees.
- Supported the Corporate office with the Employee Data Migration from Success factor to Corporate SAP account.
- Led a team of two members, one office manager and one IT Personnel to ensure smooth office operations.
- Led the Health & Safety Committee in conducting First Aid and Fire Safety Awareness talk, organised wellness programme and quarterly stand up meeting for the company.
- Planned and organised company’s health & safety / employee engagement activities and accomplished a stretch goal of 116% from target in the year 2020.
- Successfully handled the payroll transition from one payroll vendor to another till completion.
- Successfully rolled out and trained all employees on the new HRIS system, Success factor and ensure all personal data, performance objectives and performance review are completed in the system.
- Harmonised the employment regulations and benefits across all trading offices in Singapore, Miami & Zurich.
- Streamlined HR processes to provide more efficient HR operations support.
- Created and newly developed the HR Policies and Procedures for the company.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Enhanced employee retention by implementing effective onboarding and training programs.
Assistant Manager, Human Resource Consultant
Skyworks Global Pte Ltd
10.2015 - 12.2017
- Worked closely with the Engineering teams and ensured their issues and concerns pertaining to business or manpower matters are attended to by providing HR solutions support, process knowledge advice and consultation as and when required.
- Managed the talent acquisition and manpower hiring needs of the company.
- In charged of the end-to-end recruitment process for all in-direct labour hiring from the point of sourcing to making the offer through the use of job portals, social media, employee referral, recruitment agencies, career fairs and Skillsfuture Earn & Learn programme to reach out to potential candidates, with an average time to fill of 45 days.
- In charged of the company’s yearly performance appraisal process and mid-year review, ensuring close to 100% completion rate through the use of Success Factor System.
- Coordinated the computer room set up for the performance appraisal exercise of all 450 direct labours.
- Conducted performance appraisal system training to all employees.
- Lead the talent review meeting and calibration exercise together with Director, HR manager and HOD.
- Designed and established the succession planning and talent management process for company’s key potentials through the use of Nine Box Grid and conducting Risk Assessment.
- Worked closely with department heads in the identification of key potentials and successors, determining their competency gaps and establishing training plan for their development.
- Supported the company’s Integration and Amalgamation exercise between the Joint Venture of Skyworks Panasonic and Skyworks Global Pte Ltd.
- Involved in all government grant matters such as PIC, INTECH, SkillsFuture, Skillsconnect etc.
- Managed training administration & expat management matters.
Assistant Manager, Learning & Development and Employee Relations
Samsung Asia Pte Ltd
06.2011 - 09.2015
- Company Overview: Samsung Asia Pte Ltd (Consumer Electronics)
- Set up & fine-tuned company’s training process and policies.
- Prepared annual training budget approved by HR VP; managed & monitored annual training expenses.
- Collaborated with department heads to review employee’s career development plans and learning needs.
- Developed annual training calendar based on the Training Needs Analysis (TNA) conducted with HODs.
- Collaborated with external training vendors to run in house training programme for employees.
- Revamped, organized and conducted monthly new hire group orientation.
- Updated employee training hours into internal LMS system.
- Prepared the annual Great Work Place (GWP) welfare budget approved by CFO.
- Planned the annual GWP events calendar and employee engagement activities.
- Collaborated with external vendors to run various employee engagement activities in line with company’s values.
- Lead the welfare committee to run company’s team building events for the various departments.
- Maintained close employee relations from various department through weekly lunch or coffee sessions with them.
- Samsung Asia Pte Ltd (Consumer Electronics)
Assistant Manager, Human Resource Generalist
Samsung Asia Pte Ltd
06.2011 - 12.2014
- Company Overview: Regional Headquarter South-East Asia (Device Solutions)
- Worked closely with HODs and job agencies to fulfil manpower requisition needs.
- Prepared yearly manpower and labour forecast / budgeting for the following year.
- Involved in contract preparation of new hire on-boarding and exit clearance of resignee off-boarding process.
- Involved in the timely & accurate execution of monthly payroll for Singapore through the use of Timesoft and managed India Payroll.
- Processed monthly CPF submissions, prepared year-end Income Tax (IR8A) submissions & tax clearances (IR21).
- Administered & handled employee leave, benefits and insurance matters.
- Responsible for processing NS reservist, Childcare leave and Government Paid Maternity Leave Claims.
- Set up, administered & monitored the Global Performance Management System (GPMS).
- Collaborated with HODs & President on the calibration of employee’s grading, full performance appraisal exercise, employee promotion, annual increment as well as succession planning.
- Conducted Training Needs Analysis (TNA) for each department.
- Prepared and monitored training budget and expenses for each department.
- Planned and coordinated all internal and external trainings for employees including HQ leadership programmes.
- Conducted Leadership programme for Malaysia & Singapore Office.
- Updated training system record and prepared quarterly KPI reports to HQ.
- Lead the welfare committee in organizing company’s team building and festive events.
- Organized monthly lunch and learn welfare talks and conducted monthly employee sensing sessions.
- Regional Headquarter South-East Asia (Device Solutions)
- Attained 100% completion of training hours at 40 hours per employee for the year.
- Accomplished a 23% improvement in the employee satisfaction rate from the employee survey results.
- Received Best Employee Award in 2012.
- Promoted from Senior Staff to Assistant Manager in Mar 2012.
Education
Bachelor - Business Management, Human Resource Management
Royal Melbourne Institute of Technology (RMIT)
01.2009 - 11.2010
Diploma - Counselling Psychology
Lee Community College
07.2007 - 09.2008
Skills
Talent Management
Certificates And Achievements
- Institute for Human Resource Professionals (IHRP) – IHRP CP, 12/23
- Singapore Management University (SMU) - HR Graduate Certification: HR Business Partnering, 12/23
- Singapore Management University (SMU) - HR Graduate Certification: Talent Management & Succession Planning, 09/17
- Institute for Adult Learning Singapore (IAL) - Advanced Certificate in Training Assessment (ACTA), 01/15 - 05/15
- Singapore Human Resource Institute (SHRI) - Certificate in Payroll Administration, 04/12 - 06/12
Skills Languages
- Proficient in Microsoft Word, Excel & PowerPoint
- Familiar with payroll, Timesoft Software, HRIS Workday, SuccessFactors, UKG and ICIMs
Personal Information
Citizenship: Singaporean
Timeline
HR Manager, APAC
Background Screening (HireRight) Singapore Pte Ltd
07.2022 - Current
HR Manager
Holcim Trading Pte Ltd
11.2018 - 07.2022
Assistant Manager, Human Resource Consultant
Skyworks Global Pte Ltd
10.2015 - 12.2017
Assistant Manager, Learning & Development and Employee Relations
Samsung Asia Pte Ltd
06.2011 - 09.2015
Assistant Manager, Human Resource Generalist
Samsung Asia Pte Ltd
06.2011 - 12.2014
Bachelor - Business Management, Human Resource Management
Royal Melbourne Institute of Technology (RMIT)
01.2009 - 11.2010
Diploma - Counselling Psychology
Lee Community College
07.2007 - 09.2008
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