Cin Wi Koh
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
IT Executive
True Group Pte Ltd
09.2022 - Current
- Provide first-level technical support to end-users, troubleshooting hardware and software issues.
- Network Management: Assist in setup and maintenance of organization's network infrastructure.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Respond to IT support tickets, emails, and phone calls in timely and professional manner.
- Participate in IT projects, including system upgrades, migrations, and deployments.
IT Executive
Elush (T3) Pte Ltd
11.2021 - 05.2022
- Manage Company Hardware devices, Network & Security, Inventory management
- Daily and Weekly Server backup to NAS
- Technical Helpdesk - Support end user via Anydesk, Telephone
- Email, SAP Account and other system account creation
IT Executive
Beauty One International Pte Ltd
02.2021 - 11.2021
- IT Asset Management:Responsible for tagging and updating IT assets in the system.
- IT Level 1 Support:Provided first-level support for hardware, networking, and basic software.
- Hardware Tech Refresh:Conducted upgrades, repairs, and deployments as part of hardware technology refresh.
- Active Directory / Office 365 Management: Managed Active Directory and Office 365, including user and email account creation.
- VPN and Antivirus Endpoint Management: Management of VPN connections and antivirus endpoints.
- Procurement: Collaborated with vendors for IT hardware procurement.
IT Senior Officer
PYH Pte Ltd
05.2016 - 02.2021
- Troubleshooting and Configuration: Identified and resolved hardware and software issues.
Configured hardware and software systems for optimal performance.
- System Updates: Performed updates of operating systems and firmware on required hardware.
- Workstation and Laptop Management: Conducted refreshes and upgrades for workstations and laptops.
Worked with Windows Server, Active Directory, DNS Backups, and Endpoint Management.
Installed and troubleshooted Windows Server OS and managed Office 365 administration.
Conducted cloning, OS upgrades, and antivirus management.
Created Active Directory accounts for new staff and assigned licenses to Outlook accounts.
- Phone Server PBX Extension Management: Created and assigned extensions on the phone server PBX.
- Vendor Collaboration: Collaborated with an outsourced vendor for infrastructure network support.
Participated in the procurement process for IT equipment.
Education
Higher-Nitec - Network Security Technology
ITE College West Dover
Singapore03.2010
Nitec - Infocomm Technology
ITE Collage Central
Macpherson12.2007
Skills
- IT Infrastructure
- Internet of Things
- IT Asset Management
- Hardware Installation
- Remote Support
- Network Troubleshooting
- Desktop Support
- Hardware Configuration
- Problem-Solving
- Software Upgrades
Timeline
IT Executive
True Group Pte Ltd
09.2022 - Current
IT Executive
Elush (T3) Pte Ltd
11.2021 - 05.2022
IT Executive
Beauty One International Pte Ltd
02.2021 - 11.2021
IT Senior Officer
PYH Pte Ltd
05.2016 - 02.2021
Higher-Nitec - Network Security Technology
ITE College West Dover
Nitec - Infocomm Technology
ITE Collage Central
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