Cindy Mui Fong Chen
Summary
Proven Clinic Administrator at Qualitas Healthcare Private Limited, adept in healthcare management and fostering patient relations, significantly enhanced patient satisfaction and streamlined billing procedures. Skilled in administrative leadership and problem-solving, ensuring compliance and efficiency. Demonstrates exceptional teamwork and communication, contributing to a high-performing team and improved clinic operations. Seasoned Clinic Administrator with 25 years coordinating doctors and nurses and patient relationships in large, multi-specialty medical clinics. Point of contact with patients when dealing with complaints or disputes. Dealt directly with insurance companies to provide easy payment for patient needs.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
34
34
years of professional experience
Work History
Clinic Administrator
Qualitas Healthcare Private Limited
01.2023 - 07.2024
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Partnered with clinic staff to manage patient satisfaction.
- Provided administrative support by maintaining complete patient documents.
- Served as first point of contact with new and returning patients.
- Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
- Observed staff performance to monitor conflict management and performance skills.
- Coordinated patient care services with staff, physicians, patients, and other practice departments.
- Developed strong professional relationships with referring physicians, fostering a collaborative network that benefited all parties involved.
- Oversaw facility maintenance initiatives, ensuring a clean, safe environment for both patients and staff members alike.
- Spearheaded the adoption of electronic health records system, increasing data accuracy and improving accessibility for staff members.
- Managed financial counseling, appointment scheduling and in-office payments.
- Negotiated contracts with vendors, securing cost-effective deals that benefited both the clinic and its patients.
- Verified patients had positive experience by providing exemplary customer service.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Hired, trained and supervised employees to maintain team of high performers.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Developed policies and procedures for effective pharmacy management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Clinic DIrector
Street 11 Clinic (2018) Pte Ltd
07.1999 - 12.2022
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
- Improved patient satisfaction by implementing innovative treatment programs and protocols.
- Established strong partnerships with referring physicians in order to streamline referrals between practices leading to enhanced coordination of care.
- Championed ongoing professional development opportunities for staff, resulting in increased morale and retention rates.
- Streamlined clinic operations for increased efficiency through staff training and process improvements.
- Spearheaded quality improvement initiatives, resulting in better patient experiences and outcomes overall.
- Ensured optimal use of clinical space by managing schedules efficiently.
- Boosted clinic''s reputation, establishing relationships with local healthcare providers and organizations.
- Managed budgets and resources to ensure financial stability while maintaining high-quality services.
- Promoted a supportive work environment by fostering teamwork and open communication among staff members.
- Expanded clinic offerings, introducing new services in response to community needs and demands.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
Gifted Education Programme Primary Teacher
Ministry Of Education
06.1990 - 06.1997
- Established positive relationships with parents through regular communication, fostering a supportive home-school partnership.
- Coordinated school-wide events such as field trips, performances, and assemblies to enrich the educational experience for all students.
- Incorporated engaging hands-on activities into lesson plans, promoting critical thinking and problem-solving skills among students.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Implemented behavior management strategies that fostered a respectful and inclusive classroom environment.
- Designed daily lesson plans customized to student needs.
- Developed individualized learning plans for students with diverse needs, promoting academic success and personal growth.
- Maintained classroom through discipline, order and personal interactions.
- Participated in professional development opportunities to stay current on educational trends and research-based strategies.
- Collaborated with colleagues to design interdisciplinary units of study, enhancing student engagement and understanding.
- Maintained accurate records of student performance and progress, ensuring timely intervention when needed.
- Adapted curricular materials to meet diverse learner needs while maintaining alignment with state standards and district objectives.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Met with parents to review Individualized Education Plans for at-risk students.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Engaged in professional development to learn best practices and improve processes.
- Led after-school tutoring sessions to provide additional support for struggling students, resulting in improved academic outcomes.
- Collaborated with peers on student success while participating on multidisciplinary team to promote students' well-being.
- Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
- Utilized differentiated instruction strategies to accommodate diverse learning styles and abilities in the classroom.
- Designed engaging and personalized instruction to nurture and empower students, resulting in positive learning outcomes and student goal achievement.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Assessed student performance using various assessment tools, providing constructive feedback for improvement.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Maintained positive and professional classroom environment throughout school year.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Assessed and improved lesson plans through implementation and experimentation.
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
Education
Certificate - Education
National Institute Of Eduction
05.1990
Skills
- Office Administration
- Healthcare management
- Appointment Scheduling
- Administrative Leadership
- Patient Care Coordination
- Vendor Relations
- Patient Relations
- Patient Flow
- Revenue management
- Profit and loss statements
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Certified in CPR/AED
- Training and mentoring
- Patient education and counseling
- Employee Work Scheduling
- Staff Supervision
- Drug Inventory Management
- Budget Planning
- Health Information Systems
- Classroom Management
- Lesson Planning
- Motivating students
- Student Engagement
- Parent-Teacher Communication
- Classroom Instruction
- Child Development
- Student assessment
- Student rapport
- Testing and grading
- Elementary Education
- Instructional Methods
- Literacy development
- Program Development
Timeline
Clinic Administrator
Qualitas Healthcare Private Limited
01.2023 - 07.2024
Clinic DIrector
Street 11 Clinic (2018) Pte Ltd
07.1999 - 12.2022
Gifted Education Programme Primary Teacher
Ministry Of Education
06.1990 - 06.1997
Certificate - Education
National Institute Of Eduction
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