Cindy Yeo Cin Dee

• Driving suited me best as it is flexible where I could work on my "Own time, Own target"
• The idea that I could earn a living while doing something which I am passionate about, which is driving, is truly amazing
• While driving was therapeutic in my process of reflecting and preparing for my future path, I enjoyed interacting and delivering exceptional passengers experience daily as I ferry them from point to point
• I managed to explore the world outside of my routine and learnt about new opportunities and different market trends through my interactions with passengers from all walks of life and countries.
• Developed strong relationships with clients, leading to repeat business and positive referrals.

• Managed benefit administration to ensure accurate enrollment and timely processing of claims.
• Streamlined HR processes for increased efficiency, including onboarding and offboarding procedures.
• Collaborated with department managers to define hiring needs and develop job descriptions for open positions.
• Conducted exit interviews to identify areas of improvement in employee engagement and retention strategies.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Assisted employees with conflict resolution techniques to promote a harmonious work environment.

• Involved in all aspects of business activity, I needed to be innovative and creative as running a business is full of risk taking and achievements
• I had to fully hone my organization and management skills as I needed to fit and execute various roles on a daily basis to ensure business operations run smoothly
• I had to be the leader, financial analyst, procurer, logistics, marketer, receptionist, customer service, recruiter and sales
• Even though there was a great deal of pressure on my part and the effort were definitely more hectic than its worth but it kept me interested and gave me a greater insight into the actual mechanism of a business
• This experience definitely exposed and equipped me with the relevant skills and knowledge required in every company.

HSR International Pte Ltd | Jan 2006 - Sept 2008 I helped my clients in their purchase, rental and sales of properties through advising them on market conditions, conducting walkthrough and providing guidance and assistance on procedures and paperwork required of their purchases. My goal mainly consisted of providing solutions that caters to my clients' needs, lifestyles, and financial abilities.

• Specialized in coordinating and facilitating international shipments. My job scope consisted of ensuring shipments have adhered to customs regulations, tracking of shipments and working with clients on matters pertaining to duties, tariffs, insurance and quota.
• Handle transportation, warehousing and distribution of goods to customers to provide satisfactory customer experience.
• Gathered and organized materials to support operations.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

• My role as an assistant to the Parts Procurement Engineer mainly consisted of researching for new vendors, tracking orders to ensure timely deliveries and updating of order and contract records, monitor stock levels and identify purchasing needs, as well as conduct market research to identify pricing trend in order to evaluate offers from vendors so as to have a better price negotiations needed to liaise with various warehouses to ensure that goods arrive in good condition.
• As a Sales & Marketing Executive, I had to actively seek out new sales opportunities through cold calling, networking and publicizing through social media platforms. Through leading my team, we also had to conduct market research and develop marketing and sales strategies to identify sales possibilities and evaluate customer needs.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

• My job scope were mainly to help clients identify their ideal travel package based on their requirements in order to sell the appropriate tour package to them. I had to research on destination and travel prices, customs, and weather conditions in order to prepare clients for their travel. I planned clients itineraries by suggesting options that are best suited to my clients' needs. Booking of tickets, reserving of accommodation and organizing of rental transportation were part of my services to my clients.
• Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
• Boosted sales revenue by identifying potential clients and showcasing available tour packages.
• Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.

• Equipped myself with enough product knowledge, problem solving skill and positive attitude as a front line of support for customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Boosted customer retention rates by providing exceptional service and building rapport with clients.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Described product and service details to customers to provide information on benefits and advantages.