CINDY KHOO
Summary
Proven leader in the beauty industry, adept at boosting sales and enhancing customer satisfaction at Blush Official. Skilled in promotions planning and employee relations, I excel in driving performance and staying ahead of industry trends. Achieved significant earnings growth through strategic sales management and exceptional customer service, demonstrating a keen ability to meet and exceed targets.
Overview
10
10
years of professional experience
Work History
Outlet Manager
Blush Official
03.2023 - 08.2024
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Beauty Consultant
Jean Yip Group
05.2021 - 02.2023
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Identified client needs and recommended products based on preferences and requirements.
Senior Management Trainee
TOKYO BUST EXPRESS
03.2019 - 04.2021
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Beauty Consultant
TOKYO BUST EXPRESS
02.2015 - 03.2019
- Provided personalized skincare recommendations to specifically target top concerns.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Identified client needs and recommended products based on preferences and requirements.
Education
No Degree - PMR
SMK CHONG HWA
MALAYSIA10.2009
Skills
- Promotions planning
- Performance Analysis
- Employee Relations
- Industry Trends
- Store operations
- Sales management
- Customer Retention
- Customer Service Management
Languages
MANDARIN
Bilingual or Proficient (C2)
CANTONESE
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
English
Intermediate (B1)
Timeline
Outlet Manager
Blush Official
03.2023 - 08.2024
Beauty Consultant
Jean Yip Group
05.2021 - 02.2023
Senior Management Trainee
TOKYO BUST EXPRESS
03.2019 - 04.2021
Beauty Consultant
TOKYO BUST EXPRESS
02.2015 - 03.2019
No Degree - PMR
SMK CHONG HWA
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