CINDY GOH CHING HWEE
Summary
Dynamic and results-driven professional with a proven track record at Avon Cleaning Services, excelling in staff management and customer service. Recognized for enhancing team productivity through effective training and mentoring, while consistently improving customer satisfaction. Adept at implementing efficient workflows and addressing client concerns to foster a positive environment.
Overview
14
14
years of professional experience
Work History
Supervisor
Avon Cleaning Services
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Restaurant Manager
Select Group Limited
06.2013 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Planing weekly roster.
- Managed monthly sale report.
Receptionist
Geranium SPA
02.2011 - 05.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Business Administration
MACPHERSON SECONDARY SCHOOL
SINGAPORE10-2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Avon Cleaning Services
06.2022 - Current
Restaurant Manager
Select Group Limited
06.2013 - 05.2022
Receptionist
Geranium SPA
02.2011 - 05.2012
No Degree - Business Administration
MACPHERSON SECONDARY SCHOOL
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