Cindy Cheng Xin Yi
Kota Kinabalu
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Highly attentive with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Frequently praised by customers and peers for excellent services, and can be relied on achieving team goals.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Swot
2021.01 - 2021.10
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Gathered and prepared sales materials in preparation for sales meetings.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Assistant Sales Supervisor
Telepost
2021.12 - 2023.02
- Maintained up-to-date knowledge of products and services offered to customers.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Coordinated promotional events to drive brand awareness and increase sales revenue.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Waitress
Hot Tomato
2023.04 - 2023.07
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Front Desk Officer
Three Management
2023.07 - 2024.01
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected payments, processed transactions and updated relevant records.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Diploma - Diploma in Hospitality Operations Management
SISH Institute
Little India02.2025
Skills
- Billing and Invoicing
- Customer Service Management
- Safety and security procedures
- Computer Reservations Systems
- Sales and Upselling
- Meeting Sales Goals
Languages
Chinese (Mandarin)
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Front Desk Officer
Three Management
2023.07 - 2024.01
Waitress
Hot Tomato
2023.04 - 2023.07
Assistant Sales Supervisor
Telepost
2021.12 - 2023.02
Sales Assistant
Swot
2021.01 - 2021.10
Diploma - Diploma in Hospitality Operations Management
SISH Institute
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