Dynamic professional with a proven track record at Cold Storage, excelling in client relations and cash handling. Recognized for enhancing customer satisfaction through effective communication and workload prioritization. Skilled in health and safety practices, consistently ensuring a clean and safe environment while building lasting customer relationships.
Hi, I’m
CIELO RAPHAEL TAN
Summary
Overview
4
years of professional experience
Work History
Cold Storage
Cashier
02.2021 - 10.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sembcorp
Rubbish Truck Attendant
03.2022 - 02.2023
Job overview
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
HaveFun Karaoke
Server
08.2021 - 12.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
LLMS
Delivery Driver Assistant
05.2023 - 03.2024
Job overview
- Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
- Participated in ongoing training opportunities provided by the employer, enhancing skillset relevant to the role of Delivery Driver Assistant.
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Assisted driver in completing required documentation such as proof of delivery forms or incident reports when needed.
- Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
- Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.
Sytron Trade
Cleaning Supervisor
12.2024 - 03.2025
Job overview
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Education
NORTHLAND PRIMARY SCHOOLYISHUN
PSLE
12.1997
University Overview
Skills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Workload prioritization
- Waste management
Languages
Malay
Elementary (A2)
Mandarin
Elementary (A2)
Hokkien
Elementary (A2)
English
Advanced (C1)
Timeline
Cleaning Supervisor
Sytron Trade
12.2024 - 03.2025
Delivery Driver Assistant
LLMS
05.2023 - 03.2024
Rubbish Truck Attendant
Sembcorp
03.2022 - 02.2023
Server
HaveFun Karaoke
08.2021 - 12.2021
Cashier
Cold Storage
02.2021 - 10.2021
NORTHLAND PRIMARY SCHOOL
PSLE
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