Chye Yuen Choong Francis
Retail Supervisor
Singapore
Summary
Dynamic Store Manager with a proven track record at Atrix Dynamics Pte Ltd, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective team training and proactive issue resolution, leading to increased sales and a well-organized store environment. Skilled in multitasking and maintaining strong customer relations.
Overview
15
15
years of professional experience
Work History
Store Manager
Atrix Dynamics Pte Ltd
02.2023 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Retail Supervisor/ Store IC
Challenger Technologies Ltd
01.2010 - 02.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Trained and oriented associates to maximize team performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Education
No Degree - Diploma in Supervisory Management
01-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager - Atrix Dynamics Pte Ltd
02.2023 - 03.2025
Senior Retail Supervisor/ Store IC - Challenger Technologies Ltd
01.2010 - 02.2023
National Productivity Board - No Degree, Diploma in Supervisory Management
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