Hi, I’m
CHYE WEI TONG
Desktop Engineer
Summary
Highly skilled and versatile entry-level information technology professional with expertise in software and proficiency in language. Sets up hardware, software, and networks to meet company specifications. Friendly and upbeat team player with experience as a supervisor, effectively leading team members to complete jobs on time. Assigns tasks, trains employees, provides feedback, mediates interpersonal conflicts, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision to drive teams to achieve goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
7
years of professional experience
1
Certification
4
Languages
Work History
NCS
Desktop Support Engineer
03.2024 - Current
Job overview
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Elevated user experience by customizing desktop configurations to meet individual needs.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
Ginza Anzu
Chef Assistant
01.2022 - 02.2024
Job overview
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Adhered to dietary restrictions and accommodated allergies as necessary, fostering an inclusive dining experience for all guests.
- Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
- Worked closely with front-of-house staff to address customer feedback or concerns promptly, fostering strong cross-functional teamwork within the restaurant setting.
Ginza Anzu
Assistant Manager
01.2021 - 01.2022
Job overview
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Ustar Supermarket
Supervisor
01.2018 - 01.2019
Job overview
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
Education
PSB AcademySingapore, Null, Singapore
Diploma from Information Technology
Skills
Goal Setting
Certification
CISSP - Certified Information System Security Professional
Languages
4,5,6,4
Timeline
Desktop Support Engineer
NCS
03.2024 - Current
Chef Assistant
Ginza Anzu
01.2022 - 02.2024
Assistant Manager
Ginza Anzu
01.2021 - 01.2022
Supervisor
Ustar Supermarket
01.2018 - 01.2019
PSB Academy
Diploma from Information Technology
11/2023
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