Chu Thi Bich Ngoc Joanne
Summary
Accomplished Assistant Software Engineer at Enterprise Business Alliance PTE.LTD, I leveraged customer negotiation and teamwork skills to enhance software solutions, achieving streamlined operations and customer satisfaction. Expert in software lifecycle management, I drove productivity improvements and fostered collaborations, significantly contributing to project success without exceeding budget or time constraints.
Overview
21
21
years of professional experience
Work History
Assistant Software Engineer
Enterprise Business Alliance PTE.LTD
03.2018 - Current
- Seek out collaborations with programmers and design engineers to formulate optimal solutions and develop software aligning with customer requirements. Oversee cost and time considerations during the software development lifecycle. Conduct comprehensive quality checks before delivering the software to end users. In addition, manage the operation, installation, and ongoing maintenance of the system.
- I provide support to senior software engineers throughout the software development life cycle, from planning to deployment. This includes tasks such as writing and reviewing code in various programming languages and frameworks, testing and debugging software features and functionalities, documenting and maintaining software specifications and standards, collaborating with other software engineers and stakeholders on projects, researching and learning new technologies and tools, as well as providing technical assistance and feedback to sales engineers and customers.
Vice Director of Card Center
Ban Viet Bank
01.2014 - 01.2018
- Leveraged data-driven analysis techniques to make informed decisions about resource allocation, project prioritization, and strategic direction.
- Developed and executed marketing campaigns to generate brand awareness and drive customer acquisition.
- Directed large-scale change management initiatives aimed at optimizing organizational structures while minimizing disruption during transitional periods.
- Introduced innovative solutions to streamline operations, leading to enhanced productivity and efficiency.
Head of Debt Collection
Techcombank
10.2012 - 05.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Auditor
Sacombank Card Center
08.2008 - 09.2012
- Communicated with auditee staff to obtain necessary information for audits.
- Trained new employees on accounting principles and company procedures.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
Head of Customer Marketing
Sacombank Card Center
03.2004 - 07.2008
- Leads and directs the marketing department, overseeing digital marketing, advertising, communications, and creative teams. include developing marketing plans, allocating resources, and establishing short-term and long-term goals. Additionally, analyze consumer behavior, identify market opportunities, and design branding strategies. Collaborating with sales and marketing teams, they play a key role in company planning. Ultimately, our objective is to drive brand awareness, improve profitability, and attain marketing goals
Education
Associate of Science - Computer And Information Systems
Sai Gon University
Vietnam 11-2003
Skills
Customer Service
Customer Negotiation Skills
Teamwork Skills
High-Pressure Tolerance Skills
Languages
Vietnamese
Bilingual or Proficient (C2)
Timeline
Assistant Software Engineer
Enterprise Business Alliance PTE.LTD
03.2018 - Current
Vice Director of Card Center
Ban Viet Bank
01.2014 - 01.2018
Head of Debt Collection
Techcombank
10.2012 - 05.2014
Auditor
Sacombank Card Center
08.2008 - 09.2012
Head of Customer Marketing
Sacombank Card Center
03.2004 - 07.2008
Associate of Science - Computer And Information Systems
Sai Gon University
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