Chun Yu Liu

As a Cargo Sales Specialist at STARLUX Airlines, I developed and executed strategies to achieve sales targets and drive revenue growth for air cargo services.

My role involved building and maintaining strong relationships with clients, including freight forwarders and exporters, by providing tailored solutions to meet their logistical needs. I analyzed market trends and customer demands to identify new business opportunities and optimize sales strategies, while collaborating with operations teams to ensure seamless service delivery and promptly addressing client concerns.
Additionally, I negotiated pricing, service agreements, and contracts to secure new business and retain existing clients, while promoting STARLUX Airlines' specialized cargo services to enhance the company’s competitive edge in the market.

This role allowed me to hone skills in sales strategy, client relationship management, market analysis, negotiation, and a deep understanding of IATA cargo regulations and operations.

As a Cargo Agent at STARLUX Airlines, my primary role involves managing daily cargo operations, including loading, unloading, and transportation, while ensuring safety and compliance with IATA and ICAO regulations.

I prepare and review documentation such as air waybills and customs forms, maintaining high accuracy and adherence to regulatory standards. Additionally, I provide customer support by coordinating with clients, freight forwarders, and internal teams to resolve shipment irregularities and ensure timely deliveries.

My responsibilities also include conducting safety inspections and overseeing cargo storage to prevent damages and optimize warehouse efficiency. I collaborate with cross-functional teams across different STARLUX branches to address operational challenges and streamline workflows.

• Maintaining laws and orders
• Ensure commuter safety
• Solving incidents in the vicinity of MRT stations
• Fostering a good relationship with SMRT

• Working along with the Operation Management Team to enhance the Operation System for freight truck & Cargo delivery
• Enhancing 'Smart' Technology to the GPS system on freight truck
• Conducting Workshops for the driver to introduce the new system

• Planning & Event Organizing
• Event Coordinator
• Managing new crew members