Chun Ting Eric Chan
Summary
Accomplished Senior Officer at UOB with a proven track record of enhancing customer loyalty and driving repeat business through strategic planning and effective team bonding. Excelled in optimizing supply chain management and exceeded sales targets at DBS by implementing innovative telesales strategies. Skilled in report writing and budget administration, consistently boosting revenue and improving operational efficiency.
Overview
13
13
years of professional experience
Work History
Senior Officer
UOB
2020.01 - Current
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Directed work of Type employees, monitoring quality, compliance and productivity.
- Produced reports each month outlining Type metrics.
- Optimized supply chain management practices by evaluating current processes, identifying inefficiencies, and implementing cost-effective solutions.
Telesales Executive
DBS
2019.01 - 2019.12
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
Telesales Executive
Bank of China
2018.06 - 2018.12
Auxiliary Police Officer
Certis Cisco
2017.06 - 2018.05
- Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
Customer Experience Manager
Delta Airlines
2014.04 - 2017.03
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Telemarketer
Starhub
2011.07 - 2013.02
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Education
Nitec - Retail Management
ITE College Central
12.2010
N Levels -
Canberra Secondary
12.2005
Skills
- Strategic Planning
- Report Writing
- Team Bonding
- Budget Administration
Languages
Chinese (Cantonese)
Advanced (C1)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Senior Officer
UOB
2020.01 - Current
Telesales Executive
DBS
2019.01 - 2019.12
Telesales Executive
Bank of China
2018.06 - 2018.12
Auxiliary Police Officer
Certis Cisco
2017.06 - 2018.05
Customer Experience Manager
Delta Airlines
2014.04 - 2017.03
Telemarketer
Starhub
2011.07 - 2013.02
Nitec - Retail Management
ITE College Central
N Levels -
Canberra Secondary