Chun Hou Wong
Summary
Driven sales professional with a proven track record at Firstcom Academy, enhancing customer relationships and expanding sales through expert relationship building and strategic sales management. Skilled in customer engagement and sales presentations, I boosted sales significantly by leveraging industry knowledge and networking. Excelled in coaching new hires, demonstrating exceptional team building and multitasking abilities.
Thrived in fast-paced sales environment, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact.
Overview
1
1
year of professional experience
Work History
Salesperson
Firstcom Academy
03.2024 - 10.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded customer base through targeted prospecting and networking efforts.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
Education
No Degree - Science Education
Yishun Innova Junior College
Singapore09.2019
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Sales strategy development
- Sales management
- Networking
- Sales Presentations
- Objection handling
- Complaint Handling
- Business Development
- Up-selling
- Cold-calling
- Closing Techniques
- Prospecting skills
- Sales Pipeline Management
- Product and service knowledge
- Customer Needs Assessment
- Sales Development
- Sales closing
- Upselling and Cross Selling
- Staff Training
- Network development
- Records Management
- Sales consultation
- Performance Tracking
- Sales Forecasting
- Customer Success Management
- Cash Handling
- Multitasking Abilities
- Time Management
- Team building
- Processing payments
- Opening and closing procedures
- Written Communication
Languages
English
Timeline
Salesperson
Firstcom Academy
03.2024 - 10.2024
No Degree - Science Education
Yishun Innova Junior College
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