Chung Leang Lai
Summary
A competent and reliable personnel who has superb management skills in commercial services line and a proven record of successful retail. Experienced in a front-line position dealing with members of public. Open minded with positive attitude to take a business forward, with a track record of helping previous employers to reach sales targets and increase profitability. Currently looking for a new working environment to further improvement.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Retail Butchery
Eater's Market
05.2022 - Current
- Has a comprehensive knowledge of beef cuts. (NZ Beef ,Aus Beef,Aus Wagyu Beef ,Japanese Wagyu Beef )
- know how to control and calculate the wastage for every part of meat , and also doing the rsp, labour cost for all the meat.
- Has a deep knowledge of Japanese Wagyu beef and also with the cutting skill.（Yakiniki Platting and sukiyaki cut ）
- Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
- R&D more than 50-60 item in eaters market Exp：Pork,Beef,Chicken and Lamb.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Successfully drove new product lines to increase annual profits by 25%.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Provides outstanding service to customer
Business Owner
JL Butcher
10.2020 - 03.2022
- Maintain high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Set and enforce performance and services standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintain compliance with company policies and procedures for food safety, sanitation and quality
- Ensuring the availability of wide range of quality well cut meat for customers
- Cutting, trimming, and boning using specialized machinery to minimize the wastage
- Weighting and wrapping of meat before displaying for sale
- Clean and maintain tools & equipment
- Negotiating orders, coordinating deliveries and order pickup with suppliers and customers
Operation Manager
JZ Butcher and Frozen Seafood
03.2018 - 06.2020
- Work in cold, refrigerated room where the meat has to be stored
- Dealing with customers and suppliers
- Cutting, boning and trimming meat in a way that keep wastage to minimum and prepare meat so that is look appealing
- Weighing up portion of meat, wrapping before handling them to customer
- Administrative duties such as cashier, stock checking, food ordering as well as delivery
- Ensure the team members have high standard of personnel hygiene, ethics and professionalism
- Maximizing customer satisfactory thru good services
Retail Assistant
TL Electrical Trading
01.2017 - 01.2018
- Manage and coordinate electrical repairs and maintenance in workshop
- Assisting customer in finding the products they're looking for
- Receiving, unpacking and arranging new shipments from suppliers and vendors
- Handle any inquiries or complaints, and provide professional feedback to customer
- Maintain the visual and merchandise displays in order according to company guidelines
- Up-keep of store and basic housekeeping duties
Education
Sekolah Menengah Kebangsaan Tarat
Serian, SarawakNo Degree - Prcessing Meat And Cooking Skill of Japanese Wagyu
Japanese Wagyu School
Japan 04.2001 -
Skills
Machine maintenance
Cleaning procedures
Mixing techniques
Production scheduling
Product testing
Waste reduction
Food safety
Problem-solving
Workplace safety
Quality control
Meat processing
Teamwork and collaboration
Timeline
Retail Butchery
Eater's Market
05.2022 - Current
Business Owner
JL Butcher
10.2020 - 03.2022
Operation Manager
JZ Butcher and Frozen Seafood
03.2018 - 06.2020
Retail Assistant
TL Electrical Trading
01.2017 - 01.2018
No Degree - Prcessing Meat And Cooking Skill of Japanese Wagyu
Japanese Wagyu School
04.2001 -
Sekolah Menengah Kebangsaan Tarat
Languages
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Intermediate (B1)
Malay
Intermediate (B1)
English
Upper intermediate (B2)
Personal Information
- Notice Period: 1 Weeks (Available 04/08/22 onwards)
- Date of Birth: 04/01/99
- Nationality: Malaysian
Salary - Expected
$3000-3500
Personal Information
- Notice Period: 1 Month
- Date of Birth: 04/01/99
- Nationality: Malaysian