Chung Hao Jeremy Goh

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Educated clients on new products or services to increase customer engagement with brand.
• Collaborated with various teams to identify potential upsell opportunities and expand client base.
• Strong account development leading to 100% of planned target for 3rd quarter 2023 and 102% for 4th quarter 2023
• Productivity enhancement for various customers
• Converting $0 sales customer to full Hilti Tools and Consumable Partner worth $100K in less than a year

• Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
• Provided review of design modifications and requests for clarification.
• Confirmed that construction progressed as scheduled and in compliance with contract specifications for consultants
• Achieving 98% specifications conversion to sales from the starting design phase.
• Secured a $130K for a single application for A&A works at CTE Tunnel in Singapore

Project: Proposed Drainage Scheme at Changi East (Tanah Merah Coast Road)

Contract Sum: $9.5m

• Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
• Maintained records for each project and engineering discipline.
• Monitored installation of materials and equipment for compliance with drawings and specifications.
• Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
• Preparing of drawings for submission to relevant authorities for approval such as
• SLA for TOL Approval
• Relevant Utilities such as Singtel, Starhub, Netlink and SPTEL for NCE Approval and Permit to Excavate
• POWS Submission to PUB for Permit to Work and Excavate near Water Mains
• Coordinating and supervising of ERSS Works such as Sheet Piling and Open Cut Excavation
• Liaising with ERSS QP for ERSS ST Drawings and Annexes C & D for carrying out ERSS works

Project: T312 – Build Sungei Bedok Station & Tunnels for Thomsom-East Coast Line

Contract Sum: $417.5m

• Reviewed progress controls for project quality assurance.
• Determined and scheduled priorities as required to progress engineering work.
• Improved communication among stakeholders through regular updates and meetings.

OCT 2019 – JAN 2020

Project: LTAER507 – New Road Connections to Seletar Link and Widening of TPE Between Jalan Kayu and Punggol West Flyover

Contract Sum: $67m

• Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
• Spearheaded process improvements between the PSPC department and main contractor, leading to more efficient workflows across teams.

AUG 2018 – OCT 2019

Project: HDBPAPT – Construction of Polder at Areas A & C of Pulau Tekong with Boskalis/ Penta-Ocean Joint Venture

Contract Sum: $1,232m

• Recommended improvements for design, construction means and materials based on field or changing conditions.
• Collaborated with other departments to facilitate successful project completion.
• Verified construction documentation to meet client requirements and vision.
• Optimized resource utilization by allocating personnel, equipment, and materials based on project requirements and priorities.
• Documented and developed engineering procedures and processes.
• Liaising with various authorities for different submissions and inspections such as
• MPA – Harbour Craft License Renewal of Vessels
• HDB – HDB Materials List Submission for Cranes
• Liaising with various class surveyors such as DNVGL for class surveys of vessels working in Pulau Tekong

Project: DT10 Steven MRT Station

Contract Sum: $441.0m

• Provided reliable assistance during client meetings, presenting progress updates and addressing any concerns promptly.
• Assisted in preparing detailed engineering reports, providing valuable input on design specifications and alternatives.