CHUNG FU HAO (ELSON)
SENIOR RETAIL ASSISTANT
Summary
Retail professional with track record of driving sales growth and optimizing store performance. Adept at fostering collaborative team environments and adapting to changing business needs. Expertise in visual merchandising and customer relationship management aligns with company goals.
Experienced with customer service, inventory control, and sales strategies. Utilizes effective communication and problem-solving skills to improve team performance and customer satisfaction. Knowledge of retail operations ensures seamless daily workflow and high standards of service.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Senior Retail Assistant
GREEN OLIVE GROUP PTE.LTD. (SCARLETT)
10.2025 - 03.2026
- Continually updated knowledge on industry trends and competitor activities to stay ahead in the market.
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
- Implemented loss prevention strategies to minimize theft occurrences and safeguard store assets.
- Optimized store layout for better customer flow, enhancing the overall shopping experience.
- Demonstrated strong leadership skills in managing team performance, setting goals, and providing constructive feedback.
- Supported store manager in various administrative tasks such as scheduling staff shifts.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Document Management Associate
FUJIFILM BUSINESS INNOVATION SINGAPORE PTE.LTD.
01.2022 - 10.2025
- Analyzed internal processes related to document control; identified areas needing improvement; proposed changes that led to the adoption of new, more efficient practices.
- Expedited invoice processing, contributing to overall financial management success.
- Carried out periodic reviews and updates to the document management system, ensuring that it always remained up-to-date and in line with industry best practices.
- Reduced processing time by efficiently managing high volumes of documents daily.
- Provided excellent customer service, resolving issues related to documentation promptly and professionally.
- Supported quality assurance initiatives by maintaining accurate documentation throughout projects'' lifecycles.
- Provided support for document controls and worked with contract documents.
Retail Sales Associate
NTUC Fairprice
03.2020 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Retail Sales Associate
NIPPON HOME
02.2019 - 02.2020
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Associate
CHOO KENG WATCH&CLOCK PTE.LTD.
01.2017 - 02.2019
- Greeted customers and provided outstanding customer service.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Education
SPM
SEKOLAH MENEGAH KEBANGSAAN MAMBAU
MALAYSIA 04.2001 -
Skills
Store operations
Loss prevention strategies
Teamwork
Customer assistance
Teamwork and collaboration
Customer service
Time management
Display design
Timeline
Senior Retail Assistant
GREEN OLIVE GROUP PTE.LTD. (SCARLETT)
10.2025 - 03.2026
Document Management Associate
FUJIFILM BUSINESS INNOVATION SINGAPORE PTE.LTD.
01.2022 - 10.2025
Retail Sales Associate
NTUC Fairprice
03.2020 - 01.2022
Retail Sales Associate
NIPPON HOME
02.2019 - 02.2020
Retail Sales Associate
CHOO KENG WATCH&CLOCK PTE.LTD.
01.2017 - 02.2019
SPM
SEKOLAH MENEGAH KEBANGSAAN MAMBAU
04.2001 -