CHUNG FU HAO (ELSON)
Document Management Officer
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Document Management Associate
Fujifilm Business Innovation Singapore PTE.LTD.
01.2022 - Current
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Provided excellent customer service, resolving issues related to documentation promptly and professionally.
Retail Sales Associate
NTUC Fairprice Supermarket
03.2020 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Nippon Home
02.2019 - 02.2020
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Sales Associate
Choo Keng Watch&Clock Hardware Pte.Ltd.
01.2017 - 02.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN MAMBAU
Malaysia 04.2001 -
Skills
Document archiving
File management
Customer service
Listening skills
Product recommendations
Product sales
Quality management
Document management systems
Timeline
Document Management Associate
Fujifilm Business Innovation Singapore PTE.LTD.
01.2022 - Current
Retail Sales Associate
NTUC Fairprice Supermarket
03.2020 - 01.2022
Retail Sales Associate
Nippon Home
02.2019 - 02.2020
Retail Sales Associate
Choo Keng Watch&Clock Hardware Pte.Ltd.
01.2017 - 02.2019
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN MAMBAU
04.2001 -
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