Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Chua Zhen Li (Jasper)

Claim Executive
Upper Aljunied Lane

Summary

Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering total of 8 years of medical, life and motor insurance experience.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Group Claims Analyst

Singapore Life Ltd (Singlife)
10.2022 - Current
  • Computing the amount of benefit payable and ensuring claim requests are attended to within the agreed turnaround time.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Complying with regulatory and risk management controls, corporate policies, procedure and claims guidelines.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Managing external parties as part of claims process such as broker, medical providers and clients.
  • Supporting any day-to-day administrative tasks as required.

Admin Coordinator

Value Plus Engineering Pte Ltd
11.2021 - 09.2022
  • To assist in liaison with sub-contractors, suppliers and vendors.
  • Responsible in planning maintenance schedule and monitor the schedule to ensure that works are completed within stipulated schedules with skill, efficiency and quality
  • Prepare quotation and costing for minor works, custom works and maintenance.
  • Assist in building Permit-To-Work submission & worker security clearance for all the maintenance works and minor works.
  • General administrative work such as typing, filling and etc.

Case Handler

LKK Auto Consultants
02.2020 - 10.2021
  • To carry out activities as per customer’s instructions.
  • Managed over 60 assigned cases every month.
  • Interviewed policyholders to verify information and obtain additional details.
  • Perform negotiation between insurance examiners and motor repairer.
  • Proposed settlements for uncomplicated issues to resolve claims
  • Follow and perform well instructions of superior accordingly.
  • Maintained strict confidentiality with all personal data as per company guidelines
  • Worked productively in fast-moving work environment to process large volumes of claims

Claims Associate

AIA Shared Services Sdn.Bhd
12.2017 - 08.2019
  • Processing accident and medical related claims.
  • Managed over average of 50 assigned accident claim cases and 10 assigned medical claim cases every day.
  • Analyzing claims and insured information from performing data entry, handling insurance claims reimbursements, and deciding whether claim should be processed or denied..
  • Process all clean case within agreed Turn Around Time(TAT) which is 4 days..
  • Flexibility and improve technical skills in claims assessment and closely follow up cases assigned, provides next day’s updates.
  • Response to emails within same business day with action taken
  • Checked level and type of coverage and evaluated contracts
  • Evaluated accuracy and quality of data entered into agency management system

Education

High School Diploma -

Taylor College
Selangor, Malaysia
05.2013 - 12.2013

Bachelor of Business - Banking And Finance

Sunway University
Selangor, Malaysia
02.2014 - 07.2015

Bachelor of Business - Finance

Queensland University of Technology
Brisbane, Australia
07.2015 - 12.2016

Skills

    Fluent in Chinese and English 

Fast learner and multitasking

Policy data analysis

Coverage assessments

Insurance industry experience

Great mathematical skills

Understanding of medical terms

Excellent administrative abilities

Software

Microsoft Office (Excel, Word and Powerpoint)

Merimen and Vendor Engage

Citrix and IWS

Kofax SPA, Elixir and Filenet

Timeline

Group Claims Analyst

Singapore Life Ltd (Singlife)
10.2022 - Current

Admin Coordinator

Value Plus Engineering Pte Ltd
11.2021 - 09.2022

Case Handler

LKK Auto Consultants
02.2020 - 10.2021

Claims Associate

AIA Shared Services Sdn.Bhd
12.2017 - 08.2019

Bachelor of Business - Finance

Queensland University of Technology
07.2015 - 12.2016

Bachelor of Business - Banking And Finance

Sunway University
02.2014 - 07.2015

High School Diploma -

Taylor College
05.2013 - 12.2013

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Chua Zhen Li (Jasper)Claim Executive