Chua Weilun (Waylon)

Partner Life-cycle Management

• Design and implement end-to-end partner life-cycle strategy, including acquisition, retention, and reactivation to create a smooth and engaging experience for affiliates.
• Develop and execute initiatives to expand Affiliate partner base and increase partner activity and engagement.
• Conduct product User Acceptance Testing (UAT) and spearhead product enhancements to drive partner satisfaction and improve suite of product offerings.

Partner Engagement and Growth

• Proactively manage relationships with a broad network of partners in affiliate program to stimulate consistent growth, aligning with organizational objectives.
• Oversee and streamline payment operations for affiliate payouts, collaborating with a team of 2 BPO professionals to guarantee precise and prompt compensation.
• Handle payment-related inquiries from partners across multiple communication platforms, ensuring issues are resolved efficiently and partner satisfaction is maintained.

Commercial Academy

• Develop a comprehensive End-to-End Curriculum that covers all essential knowledge domains necessary for the success of partners and internal teams.
• Facilitate the preparation and delivery of training sessions, engaging diverse stakeholders for updates on programs and policies.
• Work in tandem with the regional team to offer soft skills development training to various Key Account Manager (KAM) segments, enhancing overall performance and capabilities.

• Built Lazada University Learning Management Systems for Learning and Development
• Developed On-Demand Live stream Capabilities and Making it the highest Engagement Channel For Lazada Singapore
• Launch and Develop 1st Seller Led Training (Lazstar Academy) in Singapore
• Developed Commercial Academy to develop in house KAM Knowledge & Capability
• Partnership with various institutions and service vendor to brings educational contents to Sellers
• Highest Seller's PSAT for 5 years running.

• Analyze and Develop curriculum and course for local sellers to succeed on platform
• Conduct Training both online and offline for local sellers
• Plan and schedule training schedules using online and offline channels
• Evaluate training effectiveness in-line with organizational goals
• Collaboration with Alibaba Business School on various local initiatives.

• Performs Training Needs Analysis for various Projects needs
• Conduct New Hire/Change Request/Refresher/Soft Skills Training as scheduled
• Develop Lesson/Curriculum plans for Product/Soft Skills/Systems
• Develop e-learning materials using Ispring, videoscribe, microsoft Mix into Learning Management System(SuccessFactor) for various project needs
• Maintain and Administer Training in Learning Management System
• Create And Maintain Various Process Flow/SOP(s) to ensure training is up to date Quality Auditing
• Preforms Transaction Monitoring on Calls and suggest improvement plans to Project Manager and Team Leaders.

• Creation of Manual/Presentation/Assessments as per Global Process Alignment
• Maintenance and amendment of existing manual/presentation/assessment
• Delivers training as per operational readiness schedules/New Hire Training/Operation's Requirements/Change Requests
• Suggest and develop/implement improvement plan for team/individual to bridge knowledge gap
• Performs Quality Audits for various transactions and queries based on global quality standards
• Compile and Analyze Reports for various stakeholder's references
• Identify Trends and Knowledge Gaps
• Suggest and develop/implement improvement initiatives based on team/individual's trends
• Works with management team to ensure high standard of CPE and knowledge to various stakeholders.

• Involved in day-to-day processing of all orders for Microsoft Dynamics ERP across Asia Pacific Region
• Provide Licensing-related consultation to MS Dynamics reselling companies across Asia Pacific
• Completed in-house trainer program and is a Company Certified Trainer
• Analyze and prepare various reports to Team Manager regarding monthly team performance, backlogs focusing on Operational Service Level Agreement (SLA) aspect based on various KPI(s)
• Point of Contact for IT Related Escalations in the Team
• Escalation Coordinator for Knowledge and Customer Partner Experiences(CPE) Escalations Based from APOC
• Assists Team Manager with Month end closing by analyzing various reports to prevent any Revenue Left on the Table and proper reporting to Stakeholders
• Global Process Development and Knowledge Management
• Ensure appropriate controls and checks are in place around existing processes
• Improve existing processes to increase efficiency
• Lead continuous improvement in processes, tools, service to partners and enhance relationships with internal clients
• Manage relationships with internal and external vendors, monthly work schedule, exception requests and escalations
• Manage relationship and expectations with the sales groups within the Microsoft offices across APAC
• Ensure effective training of internal operational staff and field sales if necessary.