Cherlyn Chua
Summary
Quality-focused and proactive individual with strong interpersonal skills. Dedicated to help team achieve company goals. Proficient in client due diligence, sanctions and anti-money laundering requirements. Motivated to learn, grow and excel as a control function in the Bank. Able to manage multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
KYC Senior Officer
DBS SG
08.2024 - Current
- Reviewed KYC profiles of Private Banking clients to understand purpose of accounts, nature of initial and future transactions, source of funds and source of wealth.
- Assessed name screening hits to identify material adverse news, sanctions and politically exposed persons.
- Collaborated with internal stakeholders to address any identified risks or concerns related to KYC/AML processes.
- Demonstrated strong problem-solving skills in navigating intricate customer cases while adhering to regulatory requirements.
- Successfully resolved escalated issues by collaborating with the compliance team to ensure appropriate action was taken.
- Adhered to the SLAs of new assigned account opening cases - 5 working days for regular cases and 3 working days for fast-track cases.
Client Onboarding Officer
Credit Suisse Services AG, Singapore Branch / UBS SG
11.2021 - 08.2024
- Liaised with FATCA/ Tax Specialists, Financial Crime Compliance Investigations Team and other specialist desks to direct compliance issues to appropriate channels for investigation and resolution.
- Reviewed and provided approval assessments for new account opening submissions.
- Communicated effectively with front office colleagues and other stakeholders to facilitate account opening process.
- Assessed purpose of account opening, source of wealth, source of funds and residential address plausibility during account opening.
- Acted as both control function and case manager in account opening.
- Worked within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supported onboarding of prospects in Greater China, Singapore, Malaysia, India and Indonesia markets.
- Performed duties in accordance with applicable guidelines.
- Assessed and escalated major issues to team leader quickly.
- Participated in team-building activities to enhance working relationships.
KYC Analyst
Credit Agricole Corporate Investment Bank
08.2021 - 11.2021
- Performed periodic reviews on clients in US and Europe to comply with rules, regulations and KYC requirements. Clients are mainly corporate entities, financial institutions, branches of financial institutions and asset management firms.
- Researched and interpreted corporate documentation to determine business and ownership structure.
- Partnered with client-facing teams to collect legal documents and associated information.
- Analysed adverse news and PEP reports.
Flight Stewardess
Singapore Airlines
07.2018 - 08.2021
- Competent to work in business and economy class.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
KYC Analyst
Sumitomo Mitsui Banking Corporation
08.2017 - 07.2018
- Supported KYC processes for prospective and existing clients. Handled Japanese and Indonesian corporate clients.
- Complied with internal controls and government regulations.
- Conducted KYC screenings on questionable accounts and transactions.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
- Facilitated communication with onboarding team to gather information and onboarding documentation.
- Worked in tandem with teams in Japan and Indonesia to obtain additional information required for KYC reviews.
- Escalated concerns regarding anti-money laundering and financial crimes to compliance team.
Customer Due Diligence and Onboarding Officer
HSBC Bank (Singapore) Ltd
07.2016 - 03.2017
- Performed Customer Due Diligence (CDD) for the International Subsidiary Banking team.
- The clients were large corporations with headquarters overseas and subsidiaries/branches worldwide.
- Worked directly with customers located overseas and locally via e-mails and phone calls daily to obtain data and documents required for the CDD reviews.
- Worked closely with global relationship managers from HSBC branches overseas and local relationship managers to ensure that all data required for the CDD review is accurate and collected within a tight deadline.
- Consulted the Financial Crime Compliance team to ensure that the checks are in line with the bank's policy in fighting financial crime.
- Understood government regulations for different countries.
- Escalated high-risk indicators promptly while performing the CDD checks.
- In charge of the end-to-end process of CDD from informing the client of the review via hard copy letters to closing off the case internally.
Client Support Services Officer
HSBC Trustee (Singapore) Limited
09.2015 - 03.2016
- Liaised with FATCA/ Tax Specialists, Financial Crime Compliance Investigations Team and other specialist desks to direct compliance issues to appropriate channels for investigation and resolution.
- Reviewed and provided approval assessments for new account opening submissions.
- Communicated effectively with front office colleagues and other stakeholders to facilitate account opening process.
- Assessed purpose of account opening, source of wealth, source of funds and residential address plausibility during account opening.
- Acted as both control function and case manager in account opening.
- Worked within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supported onboarding of prospects in Greater China, Singapore, Malaysia, India and Indonesia markets.
- Performed duties in accordance with applicable guidelines.
- Assessed and escalated major issues to team leader quickly.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Science - Business And Management
University of London
SingaporeSkills
- Private and Corporate Banking
- Client Onboarding and Periodic Review
- Information Gathering
- Document Review
- SoW Analysis
- Assessing Anti Money Laundering Risk
- Reviewing Name Screenings
- Due Diligence Reporting
- Interpersonal Communications
Languages
English - Fluent
Chinese - Fluent
Notice Period
- 1 Month
Timeline
KYC Senior Officer
DBS SG
08.2024 - Current
Client Onboarding Officer
Credit Suisse Services AG, Singapore Branch / UBS SG
11.2021 - 08.2024
KYC Analyst
Credit Agricole Corporate Investment Bank
08.2021 - 11.2021
Flight Stewardess
Singapore Airlines
07.2018 - 08.2021
KYC Analyst
Sumitomo Mitsui Banking Corporation
08.2017 - 07.2018
Customer Due Diligence and Onboarding Officer
HSBC Bank (Singapore) Ltd
07.2016 - 03.2017
Client Support Services Officer
HSBC Trustee (Singapore) Limited
09.2015 - 03.2016
Bachelor of Science - Business And Management
University of London
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