Chuan Yew Tee

Work History

Line Maintenance Executive

Singapore Aero Support Services

2024.01 - Current

Oversee daily operations of delivery of aircraft spares to ensure Aircraft rectification can happen on time
Ensure that store at keep in a orderly manner
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Developed innovative solutions to complex problems, resulting in improved organizational performance.
Reviewed employee concerns and new opportunities to drive business strategies.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Located bottlenecks to streamline existing processes.
Served as a liaison between line maintenance engineers and management, effectively communicating project status updates and concerns.
Ensured smooth operations during peak travel seasons by optimizing scheduling strategies for line maintenance tasks.
Conducted thorough evaluations of emerging technologies for potential implementation into line maintenance operations, driving continuous improvement efforts within the department.
Supported company expansion by assisting in the integration of new fleet types into existing line maintenance programs.
Improved overall performance of the line maintenance team through ongoing coaching, mentoring, and skill development.
Boosted store cleanliness and organization with thorough daily maintenance routines.
Coordinated with multidisciplinary teams during major maintenance projects, ensuring smooth execution of tasks within tight deadlines.

ED Executive

Tan Tock Seng

2022.01 - 2023.12

Oversee daily Ground Operations
Running Daily, Weekly, Monthly Report
Coming up with set of KPIs
Handling of complains and Patients
Handling of EDFC team
Incumbent will be required to perform multiple tasks of patient registration, deposit collection and provide financial counselling
Handling of decant transfers of patients to other hospitals and other adhoc administrative matters relating to patients' admission
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Developed innovative solutions to complex problems, resulting in improved organizational performance.
Reviewed employee concerns and new opportunities to drive business strategies.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Assisted in employee appraisals, promotions and terminations based on performance reviews.
Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
Achieved company growth by implementing strategic marketing plans and business development initiatives.
Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Identified trends and assessed opportunities to improve processes and execution.
Prepared annual data to determine metrics for operational performance.
Interviewed, recruited and trained new onboarding candidates.
Located bottlenecks to streamline existing processes.
Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

GSE AO

Singapore Aero Support Services

2021.01 - 2021.12

Oversee daily Ground Support Equipment Team and its operations
Running of Summary reports
Running and oversight of KPIs
Problem Solving.
Streamlined repair processes, resulting in quicker turnaround times for out-of-service equipment.
Demonstrated expertise in repairing various types of GSE, including tow tractors, hydraulic lifts, and air conditioning units.
Worked closely with other mechanics as part of an effective team dedicated to maintaining a high-performance GSE fleet.
Provided exceptional customer service by promptly addressing concerns from pilots or airport personnel regarding the condition or functionality of ground support equipment.
Identifying and addressing operations needs with solution
Handling of Build to Request Scaffolding ensuring that Operations team have essential equipment and safety environment for them to rectify the AOGs
Collaborated with operations teams to ensure optimal availability of functional GSE during peak hours.
Ensured compliance with all safety regulations and protocols through diligent adherence to guidelines and procedures.
Kept up-to-date with industry advancements through ongoing professional development opportunities such as seminars, workshops, and certifications courses.
Conducted root cause analysis for recurring equipment issues, implementing corrective actions to prevent future occurrences.
Developed and implemented standard operating procedures for GSE maintenance tasks, contributing to a safe and efficient work environment.
Assisted in the training of new mechanics, sharing knowledge and best practices to elevate overall team performance.
Maintained detailed records of all maintenance tasks performed, ensuring accurate documentation and efficient future servicing.
Managed inventory of spare parts and supplies, minimizing delays due to lack of necessary resources for repairs or maintenance tasks.
Reduced downtime for GSE units by implementing a preventative maintenance schedule.
Performed calibration checks on essential tools and equipment to guarantee accurate measurement and testing results during repairs or maintenance activities.
Increased efficiency in diagnosing mechanical issues through the use master diagnostic tools alongside manual techniques.
Supported continuous improvement initiatives within the maintenance department, contributing to long-term operational success.
Improved reliability of GSE fleet by conducting regular troubleshooting and repairs.
Read and interpreted technical manuals for troubleshooting and repair purposes.
Proactively identified areas where equipment upgrades or replacements were necessary, resulting in improved overall performance of the GSE fleet.
Upheld environmental standards by properly disposing hazardous materials according to regulatory guidelines.

Data Analyst/Operations Executive

CHANGI AIRPORT GROUP

2018.09 - 2020.12

Data analysis
Assisting in the development of user stories, impact mapping and user journey
Ensuring that production loads are smoothly implemented for new features or enhancements
Identifying the topics that are of value to the customers
Handling administrative and other ad hoc tasks
Conducts audits across different touchpoints, identifying and ensuring it meets survey requirements
Running of Summary reports
Filing of documents
Creating of SOP for ground audits
Checking, Running and Analyzing of statistics reports
Preparation of Documents such as Contracts and Compliance letter for Liquidated damages
Identified and documented detailed business rules and use cases based on requirements analysis
Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
Extracted and interpreted data patterns to translate findings into actionable outcomes
Utilized data visualization tools to effectively communicate business insights
Participated in requirements meetings to understand business needs
Upheld security and confidentiality of documents and data within area of responsibility
Used statistical methods to analyze data and generate useful business reports
Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

Customer Service Officer

SINGAPORE POOLS

2017.01 - 2018.03

Attracts potential customers by answering product and service questions; suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Resolved concerns with products or services to help with retention and drive sales
Collected customer feedback and made process changes to exceed customer satisfaction goals
Offered basic technical support for clients on wide range of company products
Educated clients on account services and resolved client inquiries regarding statement information and account balances
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Responded to customer calls and emails to answer questions about products and services
Provided primary customer support to internal and external customers
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement
Explained online self-help options to customers to promote additional and after-hours support choices.

Store Leader

WISER SPORTS BAR

2017.01 - 2018.03

Handled calls per day to address customer inquiries and concerns
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Managed team of employees, overseeing hiring, training, and professional growth of employees
Drove operational improvements which resulted in savings and improved profit margins
Actively listened to customers, handled concerns quickly and escalated major issues
Resolved problems, improved operations and provided exceptional service
Carried out day-to-day duties accurately and efficiently
Opening and closing of Daily Accounts, ensuring amount tally with daily sales.

Transactional Specialist

ARVATO DIGITAL SERVICES

2013.03 - 2014.11

Data entry and handling of customer enquires
Running of daily reports
Order processing with SAP
Provide training for new staffs
Handling and creating of Standard Operating Procedure (SOP) and training guides
Handling of daily shipments
Kept vendor files accurate and up-to-date to expedite payment processing
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
Managed invoicing and payment processing operations
Responded to customer concerns and questions on daily basis
Trained and mentored new team members and managers on systems and policies to build cohesive groups and promote operational performance.

Warehouse Associate

Everise Warehouse and Transportation

2007.11 - 2008.11

Inspected incoming and outgoing shipments to verify accuracy and prevent errors
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Evaluated incoming shipments for quality issues and processed unacceptable materials for return
Checked packages and merchandise for damage and notified vendors
Cleaned and maintained warehouse in compliance with OSHA safety standards
Manually loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Summary

Overview

Work History

Line Maintenance Executive

ED Executive

GSE AO

Data Analyst/Operations Executive

Customer Service Officer

Store Leader

Transactional Specialist

Warehouse Associate

Education

Bachelor of Science - Aeronautics

Diploma - Aeronautical Engineering

Skills

Additionalinformation

Timeline

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