Chua Wen Yang
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager
Ecolab Pte Ltd
03.2017 - 09.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Provide value to clients via optimization(s) of processes
- Ensuring smooth day to day operations on-site
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Met existing customers to review current services and expand sales opportunities.
Marketing Associate
SAFRA PTE LTD
10.2016 - 03.2017
- Edited website content and database to keep information correct and up-to-date.
- Developed marketing strategies and resolved problems to drive sales.
- Planned and executed events and marketing programs to increase qualified leads.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
- Created customized marketing materials to increase brand awareness.
National Service - Ambulance Crew
Singapore Civil Defense Force
06.2012 - 06.2014
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Education
Degree in Marketing - Marketing Strategies & Communications
Royal Melbourne Institute of Technology
Singapore08.2016
High School Diploma -
Republic Polytechnic
04.2011
Skills
- Customer Rapport
- Excellent Communication Skills
- Issue Resolution
- Client Relations
- Customer Relationship Management
- Salesforce Training
Timeline
Account Manager
Ecolab Pte Ltd
03.2017 - 09.2021
Marketing Associate
SAFRA PTE LTD
10.2016 - 03.2017
National Service - Ambulance Crew
Singapore Civil Defense Force
06.2012 - 06.2014
Degree in Marketing - Marketing Strategies & Communications
Royal Melbourne Institute of Technology
High School Diploma -
Republic Polytechnic
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