Chua Shi Ting
Summary
Dynamic professional with a strong work ethic and proven adaptability, previously at Hyan Technologies Pte Ltd, Zennith Inspirations Pte Ltd and ComfortDelGro Pte Ltd. Skilled in time management and customer service, executive efficiency was enhanced through meticulous organization and prioritization. Adept at invoice processing and fostering positive relationships, results were consistently delivered that improved operational effectiveness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Assistant
Hyan Technologies Pte Ltd
Singapore, Singapore (Remote)
04.2024 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Scheduling appointments
- Managed approximately 30 incoming calls and emails per day from customers.
- Displayed absolute discretion at handling confidential information.
- Improved time management through effective prioritization and organization of tasks.
- Maintained appropriate filing of personal and professional documentation.
- Acting as first point of contact for Chief Executive Officer.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisting with personal tasks as needed.
- Running errands
Assistant, Commercial Finance
Kaer Pte Ltd
Singapore
03.2025 - 06.2025
- Check budget against requested expenditure and raise concerns to management for any variance.
- Check terms and conditions in the quotation.
- Compare quoted pricing against historical cost for reference and provide recommendations to management for decision making.
- Raise accurate Purchase Orders in NetSuite system
- Send Purchase Order to vendor along with clear communication of requirements.
- Perform Goods Received Note (GRN) in NetSuite after ensuring correct signed supporting documents such as Delivery Order, Service Reports and Progress Claims.
- Ensure outgoing inventory withdrawal are supported with signed transmittal form, showing correct item and quantity.
- Perform Inventory Transfer in NetSuite to account for inventory movement and seek approval.
- Check that details on the vendor's invoice match with our Purchase Order.
- Confirm with requester and seek approval for vendor invoices without Purchase Order raised.
- Record all vendor invoices in NetSuite on timely basis.
- Attend weekly finance and cashflow meetings.
- Collect mails from office letterbox at least 3 days a week.
- Courier documents and scan invoices.
Preschool Teacher
My First Skool
Singapore
08.2024 - 02.2025
- Assisted the host teacher with daily operations and routines like Health check, toilet and lunch routines, classroom management and teaching.
- Planning and implementing lesson plans weekly.
- Maintained a safe, inclusive, supportive and interactive classroom environment that promote learning and curiosity of the things and people around them.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Carried out the proposal presentation through drawings, planning and execution of the centre's teacher-staff board according to the Oubaitori theme: We decided on the materials based on the representation of the theme's meaning and durability. The tree trunk was to represent strength and stability while the different sizes and random position of the flowers represent individuals' unique traits and growth.
- Assisted and supervised 25-35 children through entire school day.
Administrative Assistant
Zennith Inspirations Pte Ltd
Singapore
12.2022 - 08.2024
- Generate approximately 500 monthly invoices and Statement of Accounts (SOA) depending on payment that are yet to be received.
- Communicate with customers regarding late payments.
- Provide excellent customer service and support and assisting with service requests or concerns brought up via phone call, email, and Whatsapp Business.
- Conveyed customers' service request or issues with copier machine to our technicians via Whatsapp group, enabling their prompt onsite attendance to rectify issues.
- Assisted with implementation of new CRM system by supporting data migration, coordinating user training sessions, and helping resolve initial user issues.
- Cleaned and prepared customer data for migration to new CRM system.
- Verified accuracy and consistency of records before import.
- Helped with importing historical customer data into CRM database.
- Assisted team members in navigating CRM interface.
- Scheduled and participated in user training meetings.
- Contributed to documentation and testing efforts to ensure system accuracy and smooth adoption across departments.
- Assisted my manager with mentoring and teaching of new staffs.
- Open company's letterbox everyday to collect letters.
- Drop cheques received at bank.
- Receiving and signing delivery of machines,machine parts, or toners from our suppliers.
Student Teacher Intern
Chiltern House Turf Club
10.2023 - 12.2023
- Assisted host teacher, Rekha, with classes and day-to-day activities including mealtimes, naps, and dismissals.
- Boosted students'' self-confidence and motivation through regular positive reinforcement and constructive feedback.
- Developed strong relationships with students, parents, and colleagues to foster supportive learning environment.
- Supported students with special needs by modifying instruction and providing necessary accommodations to ensure their academic growth.
Assistant Coach
SportifyKids
Singapore, Singapore
06.2022 - 09.2022
- Planned and implemented sports programs for children as young as three with my other fellow coaches.
- Contributed to the development of solid sports fundamentals supported by sport pedagogy and values-based teaching, such as the responsibility to clean up afterward.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Observed children during practice and game situations to assess performance and provide tips for improvement.
- Managed approximately 12 children per session with my team mates.
Marketing Staff
ComfortDelGro Pte. Ltd
Singapore, Singapore
11.2021 - 12.2021
- Arranged refund transactions for double payment issue.
- Aided with financial activities and processed payments.
- Offered excellent customer support over phone and via emails regarding cashless transactions with clear and concise message.
- Managed payment dispute between our drivers and customers by hearing from both sides first and resolved issues efficiently through clear communication and problem-solving.
Temporary Staff
ComfortDelGro Pte. Ltd
Singapore
10.2020 - 12.2020
- Followed up with consumers by SMS regarding outstanding bills.
- Processed payment and updated the payment collection status.
- Arranged refund transactions for issues like double transactions.
- Offered customer support via phone and emails regarding cashless transactions.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Managed approximately 30 incoming emails and 6 calls per day from customers.'
Education
Degree - Early Childhood Development & Education
Ngee Ann Polytechnic
Singapore04-2025
Secondary 5 (O-Level) -
Swiss Cottage Secondary School
Singapore12-2021
Private N-Level Examinations -
MOE
Singapore 12-2020
Secondary 1 To 4 (N-level) -
Swiss Cottage Secondary School
Singapore12-2019
Skills
Soft Skills
- Time management
- Adaptability and resilience
- Multitasking and organization
- Dedicated team player
- Critical thinking
- Growth mindset
- Interpersonal communication
- Analytical thinking
- Problem-solving abilities
- Detail-oriented mindset
Technical Skills
- Customer service - Proficient
- NetSuite System - Proficient
- Curriculum implementation - Proficient
- Invoice processing - Proficient
- Statement of Accounts - Proficient
- Inventory tracking - Intermediate
- Purchase orders - Proficient
- Accounts Payable - Intermediate
- Procurement - Intermediate
- Education Theory - Intermediate
- Observation documentation - Proficient
- Microsoft office - Proficient
- CRM Software - Proficient
- Leadership and coaching - Intermediate
- Sports psychology - Intermediate
- Supplier relationship management - Intermediate
Certification
Certification of Introduction to Psychology - March 2025
Credential ID: 9U1V9TLGOQLR
https://www.coursera.org/account/accomplishments/verify/9U1V9TLGOQLR
Online Non-Credit Course authorized by Yale University and offered through Coursera
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Hokkien
Advanced (C1)
Timeline
Assistant, Commercial Finance
Kaer Pte Ltd
03.2025 - 06.2025
Preschool Teacher
My First Skool
08.2024 - 02.2025
Personal Assistant
Hyan Technologies Pte Ltd
04.2024 - Current
Student Teacher Intern
Chiltern House Turf Club
10.2023 - 12.2023
Administrative Assistant
Zennith Inspirations Pte Ltd
12.2022 - 08.2024
Assistant Coach
SportifyKids
06.2022 - 09.2022
Marketing Staff
ComfortDelGro Pte. Ltd
11.2021 - 12.2021
Temporary Staff
ComfortDelGro Pte. Ltd
10.2020 - 12.2020
Degree - Early Childhood Development & Education
Ngee Ann Polytechnic
Secondary 5 (O-Level) -
Swiss Cottage Secondary School
Private N-Level Examinations -
MOE
Secondary 1 To 4 (N-level) -
Swiss Cottage Secondary School