PECK SHUANG CHUA
Summary
- Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
- Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
OCTOLOG PTE LTD
07.2015 - 11.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Lead and motivate a small customer services team.
- Handle customer issues and complaints.
- Helps on driver deployment when controller was away or busy
Customer Service Executive
Tiong Woon Logistics Pte Ltd
07.2010 - 06.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Lead and motivate a small customer services team.
- Handle customer issues and complaints.
- Helps on driver deployment when controller away or busy
Customer Service Executive
Hoysan Pte Ltd
06.2005 - 06.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Monitor on driver delivery schedule and update to client
- Lead and motivate a small customer services team.
- Handle customer issues and complaints.
Education
GED -
SMJK Chung Cheng
Malaysia12.2002
Skills
- Workflow Management
- Handling Escalations
- Service Delivery Optimization
- Proficient in Portnet and Jurong Port online
- Application of LTA permit for OOG transport
Languages
Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)
Chinese (Cantonese)
Intermediate (B1)
Malay
Advanced (C1)
Timeline
Customer Service Manager
OCTOLOG PTE LTD
07.2015 - 11.2023
Customer Service Executive
Tiong Woon Logistics Pte Ltd
07.2010 - 06.2015
Customer Service Executive
Hoysan Pte Ltd
06.2005 - 06.2010
GED -
SMJK Chung Cheng
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