Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PECK SHUANG CHUA

Summary

  • Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
  • Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

OCTOLOG PTE LTD
07.2015 - 11.2023
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Lead and motivate a small customer services team.
  • Handle customer issues and complaints.
  • Helps on driver deployment when controller was away or busy

Customer Service Executive

Tiong Woon Logistics Pte Ltd
07.2010 - 06.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Lead and motivate a small customer services team.
  • Handle customer issues and complaints.
  • Helps on driver deployment when controller away or busy

Customer Service Executive

Hoysan Pte Ltd
06.2005 - 06.2010
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Monitor on driver delivery schedule and update to client
  • Lead and motivate a small customer services team.
  • Handle customer issues and complaints.

Education

GED -

SMJK Chung Cheng
Malaysia
12.2002

Skills

  • Workflow Management
  • Handling Escalations
  • Service Delivery Optimization
  • Proficient in Portnet and Jurong Port online
  • Application of LTA permit for OOG transport

Languages

Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)
Chinese (Cantonese)
Intermediate (B1)
Malay
Advanced (C1)

Timeline

Customer Service Manager

OCTOLOG PTE LTD
07.2015 - 11.2023

Customer Service Executive

Tiong Woon Logistics Pte Ltd
07.2010 - 06.2015

Customer Service Executive

Hoysan Pte Ltd
06.2005 - 06.2010

GED -

SMJK Chung Cheng

Similar Profiles

CREATE PROFILE
PECK SHUANG CHUA