Chua Choon Khim Jacqueling
Singapore
Summary
As an outgoing, people-oriented individual, I am passionate about serving the needs of the community by contributing to the healthcare industry. I have over 30 years of working experience in specialist treatment, physiotherapy and administration. I am confident that my working experience and enthusiasm will allow me to contribute to creating a safe healthcare environment while providing compassionate care to those who need it the most. Always keen to learn new skills and willing to accept new challenges. As a member of the team or in a team leading position, using long experiences to achieve customer satisfaction and positive results.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Specialist, Air Import - Singapore
Dimerco Express Group
06.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Coordinated logistics and transportation activities to ensure timely delivery of shipments.
- Developed and implemented standard operating procedures for improved workflow consistency.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collected, arranged, and input information into database system.
Operation Assistant - Inspector
Sandvik South East Asia Pte. Ltd
01.2017 - 04.2024
- Assist in the day-to-day warehouse operation
- Assist in inventory management, including stock checks and updates
- Report and manage discrepancies in inventory
- Quality check of products prior delivering to customers
- Data entering and submitting of daily work report
- Ensure all returned products are placed to the allocated location in warehouse
- Receiving special ordered products and arranging for send out
- Assisting the frontline to pick orders, pack loaded goods to send out for shipment
- Assist with other duties as assigned
- First aider for the company Emergency Respond Team (Occupational First Aid Certified)
TCM - Massage and Recovery Therapist / Clinic Assistant Manager
Zhong Heng China TCM Clinic / De Xing Acupunctures & Medical Clinic
03.2012 - 12.2016
- Attended and graduated from multiple training courses, i.e. sports massage, holistic massage, SPA Management (e.g. set up and safety)
- Utilizing the appropriate knowledge and analysis, to customise programmes for customers to recover from past injuries and uncomfortable
- Aiding colleagues with various language translations in the TCM Clinic (eg. English, Mandarin, Malay and Hokkien) and explanations, when required
- Provide general admin support, eg. preparing forms, reconciling daily supplier invoices to overall monthly bills
- Attend to patients and perform front-desk duties including registration, scheduling appointments
- Provide assistant to doctor during consultations, ensuring patients’ needs are met efficiently
- Manage day-to-day operation, maintain a clean and organized clinic environment
- Support any other ad-hoc duties as assigned by boss
Senior Administrative Assistant
Fujitec Singapore Corp. Ltd
04.2008 - 02.2012
- Working in Service Sales Division
- Perform administrative and clerical tasks
- Support sales Team in the Orders processing, converting of Quotation to Sales Order, Purchase Orders, Invoices
- Maintain and tracking of all maintenance contracts and work with the sales team on maintenance contracts renewal
- For Claims, prepare documents and performed reconciliations prior to submitting the Claim Forms (e.g. for mileage and overtime claims)
- Responsible for appropriate filing of documents and information
- Produced Management Information (MI) on a monthly basis
- Perform other duties as assigned
Store Assistant
Mellon Commercial Pte Ltd
07.2006 - 03.2008
- Assisting walk-in and phone call inquiries
- Tracking of inventory and execute process to replenish stock
- Design products display and store appearance
- Supported packaging and delivering of goods
Part-time Assistant (maternity cover)
CLC Studio
10.2005 - 04.2006
- Assisting walk-in and phone call inquiries (e.g. charges for printing, laminating, binding, design fees)
- Communicating with suppliers for price quotations and delivery dates
- Basic design editing
- Art & Craft work as required
Administrative Clerk (maternity cover)
Delifrance Singapore Pte Ltd
07.2005 - 09.2005
- Worked at the Quality Assurance Department and performed staff administrative matters e.g. staff claims, annual leave, training courses
- Generating regular reports, eg: weekly department reports
Sales Coordination
Costrite (Asia) Pte Limited
06.2004 - 06.2005
- In-charge for timely delivery of goods and allocating sales staff to relevant locations
- Plan daily routes for deliveries and incorporating cross selling opportunities for customers
- Managing and maintaining corporate accounts (i.e. daily summary of proceeds and expenses)
Customer Service Officer
Bon Voyage Money Changer & News Shop
10.1996 - 05.2004
- Assisting walk-in and phone call inquiries (e.g. for currency rates, delivery options, advising customers on currency exchanges)
- Performed counter sales
- Maintaining inventory on currencies and phone cards
- Initiate process to replenish foreign currency when required
- Communicating with suppliers to ensure timely delivery
Studio Assistant
Golden Horse Awards Bridal & Photo Tampines
07.1996 - 09.1996
- Assisting the photographer in creating appropriate backdrops, posing the models in the correct position and checking the attire of models during shoots
- Designing and binding of photo albums
Personal Assistant to the owner of the company
K.S. Ng Audit Co.
04.1996 - 06.1996
- Covering all admin activities for the company from arranging meetings to answering phone calls and preparing minutes of meetings
Administrative Clerk
Royal Selangor (S) Pte Ltd
03.1993 - 04.1996
- Working in Accounts and Personnel Department
- Performing of staff administrative matters e.g. insurance updates, annual leave, training courses, stationery requests
- Assist in data entry, accounts balancing, filing when required
- Communicating with suppliers for quotations to ensure timely delivery
- Manage office supply inventory for the departments is maintained, procure office equipment, pantry supplies
- Ensures time sheets are entered into the accounting system on a weekly basis
- Set up and maintains files in a timely and organized manner
- Oversee facilities services & maintenance activities
Temporary Contract as Customer Service Staff
Sound Electric Centre
11.1992 - 02.1993
- Developing and printing of photos
- Counter services eg: sales and explanation of negative film, customer queries
Education
Diploma - Marketing Management
International Business & Marketing Education Centre (IBMEC)
01.2000
GCE - ‘O’ & ‘N’ Level
Bedok View Secondary School
01.1992
PSLE - undefined
Bedok Primary School
01.1986
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
Certification
- ITEC Certificate in Sports Massage Therapy Level 4
- ITEC Diploma in Sports Massage
- ITEC Diploma in Holistic Massage
- Business English & Communications
- Problem Solving and Decision Making
- Problem Solving and Decision Making – Operations Level
- Initiative and Enterprise
- Apply Team Work In The Work Place
- Provide GEMS Service
- Occupational First Aid
- Standard First Aid
- CPR & AED
- Psychological First Aid
- Caregiver Training (Basic)
- Support Service to Seniors
Languages
Language Spoken: English, Mandarin, Hokkien and Malay
Language Written: English and Chinese
Hobbies / Interests
Badminton, Bowling, Cycling, Swimming, Listening to music, Photography, Arts & Craft, Travelling
Awards
As a result of the volunteering activities, I been presented with an array of awards including long-service awards and other commitments awards such as The Commissioner's Commendation, Service Excellent Award, Star Customer Award with The People Association and SCDF. I was awarded with a Public Service Medal (PBM) presented by Our President, Tharman Shanmugaratnam during The President National Day Award Investiture 2023.
IV BACKGROUND ON ACTIVITIES
SCDF - Civil Defence Auxiliary Unit (CDAU), Volunteer, As a Grassroots Leader, I held several committee appointments in the various areas such as Emergency Preparedness, Sports & Wellness, Women and Youth Engagement since 1989. From being a committee member to Chairperson, I have gathered various experiences and knowledge through organizing numerous projects. In addition, passion to help others is also reflected in the long-term engagement as a SCDF - Civil Defence Auxiliary Unit (CDAU) Volunteer, where I continue to perform duties as a first aider and public education officer.
Training
Other training course attended by Peoples Association and SCDF to become a more proficient volunteer and instructor
Software
Excel
Words
Power Point
Timeline
Operations Specialist, Air Import - Singapore
Dimerco Express Group
06.2024 - Current
Operation Assistant - Inspector
Sandvik South East Asia Pte. Ltd
01.2017 - 04.2024
TCM - Massage and Recovery Therapist / Clinic Assistant Manager
Zhong Heng China TCM Clinic / De Xing Acupunctures & Medical Clinic
03.2012 - 12.2016
Senior Administrative Assistant
Fujitec Singapore Corp. Ltd
04.2008 - 02.2012
Store Assistant
Mellon Commercial Pte Ltd
07.2006 - 03.2008
Part-time Assistant (maternity cover)
CLC Studio
10.2005 - 04.2006
Administrative Clerk (maternity cover)
Delifrance Singapore Pte Ltd
07.2005 - 09.2005
Sales Coordination
Costrite (Asia) Pte Limited
06.2004 - 06.2005
Customer Service Officer
Bon Voyage Money Changer & News Shop
10.1996 - 05.2004
Studio Assistant
Golden Horse Awards Bridal & Photo Tampines
07.1996 - 09.1996
Personal Assistant to the owner of the company
K.S. Ng Audit Co.
04.1996 - 06.1996
Administrative Clerk
Royal Selangor (S) Pte Ltd
03.1993 - 04.1996
Temporary Contract as Customer Service Staff
Sound Electric Centre
11.1992 - 02.1993
GCE - ‘O’ & ‘N’ Level
Bedok View Secondary School
PSLE - undefined
Bedok Primary School
Diploma - Marketing Management
International Business & Marketing Education Centre (IBMEC)