Chriz Go
Summary
- Experienced Lead Instructor adept at developing classes, motivating instructors and overseeing records.
- Energetic Senior Instructor with strategic teaching methodologies for effective learning
- Proficient developer of creative activities and integration of technology to enhance learning.
- Detailed student mentor with thoughtful and creative instruction strategies.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Senior Instructor
Initia Group
08.2023 - Current
- Ensuring smooth operations daily.
- Work on improving and implementing daily SOP for outlet operations.
- Ensure classes are held smoothly and customers are satisfied with our services.
- Analysis customers preferences and behaviours and propose new menus every two months.
- Training staffs on basic skills and hygiene.
- Checking on inventories to ensure quality and quantity is enough for operations.
- Work on monthly costing for inventory.
E-Commerce Specialist
YCH Pte Ltd
03.2022 - 08.2023
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Implemented marketing campaigns to increase customer engagement and sales.
- Established and maintained e-commerce website to promote and sell products.
Store Mangager
Gotfood Pte Ltd
09.2021 - 03.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Oversee and manage the teams
- Reconciled daily sales transactions to balance and log day- to-day revenue.
- Sourcing of new location for expansion
- Research and develop new menu ideas and recipes.
- Social Media Management and liaison with food bloggers
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Head Chef
CHICANOS
08.2019 - 08.2021
- Handling cost controlling
- Reducing cost of both Food and Beverage and minimizing manpower cost.
- Planning of menu and run it with the team to ensure the consistency and quality of the dishes
- Managing schedule of both full timer and part timers ensuring manpower is sufficient
- Training of new staff on proper handling of food and hygiene
- Minimize food wastage and to ensure all food are used within best quality
- Reporting to director monthly costing, discussion on promotions and new items to launch
- Reaching out to social media influencers to boost popularity
- Monthly inventory to ensure accuracy of food cost
- Have good communication with the rest of the team
- Liaise with suppliers on regards of the quality of food items and pricing
- Placing of order from suppliers to ensure sufficient use to operate the store
- Support worker communication and ensuring they have a positive and healthy body and mind
- Ensuring smooth operations of the restaurant daily
Store Manager Cum Consultant
Big Belly Pte Ltd
06.2018 - 07.2019
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Instructed new staff in proper food preparation, food storage, use of Kitchen equipment and utensils, sanitation and safety issues
- Monthly inventory to ensure accuracy of food cost
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Store Manager
7 Inch Pizza
02.2017 - 05.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Head Chef
OMT Cafe And Bakes
01.2015 - 02.2017
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Placed orders to restock items before supplies ran out.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Created recipes and prepared advanced dishes.
- Obtained fresh, local ingredients to lower grocery costs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Mentored kitchen staff to prepare each for demanding roles.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Commis Cook
The Fullerton Hotel
11.2012 - 01.2015
- Maintained well-organized mise en place to keep work consistent.
- Mentored kitchen staff to prepare each for demanding roles.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Complied with portion and serving sizes as per restaurant standards.
- Sanitized all counters properly to prevent food-borne illness.
- Rotated stock to use items before expiration date.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Operated all kitchen equipment safely to prevent injuries.
Education
High School Diploma -
NATC Institute
Singapore 01.2022 - 12.2022
No Degree -
Zhenghua Secondary School
SingaporeNo Degree -
Teck Whye Primary School
Singapore Skills
Relationship building
undefinedTimeline
Senior Instructor
Initia Group
08.2023 - Current
E-Commerce Specialist
YCH Pte Ltd
03.2022 - 08.2023
High School Diploma -
NATC Institute
01.2022 - 12.2022
Store Mangager
Gotfood Pte Ltd
09.2021 - 03.2022
Head Chef
CHICANOS
08.2019 - 08.2021
Store Manager Cum Consultant
Big Belly Pte Ltd
06.2018 - 07.2019
Store Manager
7 Inch Pizza
02.2017 - 05.2018
Head Chef
OMT Cafe And Bakes
01.2015 - 02.2017
Commis Cook
The Fullerton Hotel
11.2012 - 01.2015
No Degree -
Zhenghua Secondary School
No Degree -
Teck Whye Primary School