Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chriz Go

Chriz Go

Summary

  • Experienced Lead Instructor adept at developing classes, motivating instructors and overseeing records.
  • Energetic Senior Instructor with strategic teaching methodologies for effective learning
  • Proficient developer of creative activities and integration of technology to enhance learning.
  • Detailed student mentor with thoughtful and creative instruction strategies.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Senior Instructor

Initia Group
08.2023 - Current
  • Ensuring smooth operations daily.
  • Work on improving and implementing daily SOP for outlet operations.
  • Ensure classes are held smoothly and customers are satisfied with our services.
  • Analysis customers preferences and behaviours and propose new menus every two months.
  • Training staffs on basic skills and hygiene.
  • Checking on inventories to ensure quality and quantity is enough for operations.
  • Work on monthly costing for inventory.

E-Commerce Specialist

YCH Pte Ltd
03.2022 - 08.2023
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Maintained working knowledge of company products, services and promotions.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Collaborated with search engine shopping specialists to place marketing content in desired online locations.
  • Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Implemented marketing campaigns to increase customer engagement and sales.
  • Established and maintained e-commerce website to promote and sell products.

Store Mangager

Gotfood Pte Ltd
09.2021 - 03.2022
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Oversee and manage the teams
  • Reconciled daily sales transactions to balance and log day- to-day revenue.
  • Sourcing of new location for expansion
  • Research and develop new menu ideas and recipes.
  • Social Media Management and liaison with food bloggers
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Head Chef

CHICANOS
08.2019 - 08.2021
  • Handling cost controlling
  • Reducing cost of both Food and Beverage and minimizing manpower cost.
  • Planning of menu and run it with the team to ensure the consistency and quality of the dishes
  • Managing schedule of both full timer and part timers ensuring manpower is sufficient
  • Training of new staff on proper handling of food and hygiene
  • Minimize food wastage and to ensure all food are used within best quality
  • Reporting to director monthly costing, discussion on promotions and new items to launch
  • Reaching out to social media influencers to boost popularity
  • Monthly inventory to ensure accuracy of food cost
  • Have good communication with the rest of the team
  • Liaise with suppliers on regards of the quality of food items and pricing
  • Placing of order from suppliers to ensure sufficient use to operate the store
  • Support worker communication and ensuring they have a positive and healthy body and mind
  • Ensuring smooth operations of the restaurant daily

Store Manager Cum Consultant

Big Belly Pte Ltd
06.2018 - 07.2019
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
  • Instructed new staff in proper food preparation, food storage, use of Kitchen equipment and utensils, sanitation and safety issues
  • Monthly inventory to ensure accuracy of food cost
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Store Manager

7 Inch Pizza
02.2017 - 05.2018
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Head Chef

OMT Cafe And Bakes
01.2015 - 02.2017
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Placed orders to restock items before supplies ran out.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Created recipes and prepared advanced dishes.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Commis Cook

The Fullerton Hotel
11.2012 - 01.2015
  • Maintained well-organized mise en place to keep work consistent.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Complied with portion and serving sizes as per restaurant standards.
  • Sanitized all counters properly to prevent food-borne illness.
  • Rotated stock to use items before expiration date.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Operated all kitchen equipment safely to prevent injuries.

Education

High School Diploma -

NATC Institute
Singapore
01.2022 - 12.2022

No Degree -

Zhenghua Secondary School
Singapore

No Degree -

Teck Whye Primary School
Singapore

Skills

Relationship building

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Timeline

Senior Instructor

Initia Group
08.2023 - Current

E-Commerce Specialist

YCH Pte Ltd
03.2022 - 08.2023

High School Diploma -

NATC Institute
01.2022 - 12.2022

Store Mangager

Gotfood Pte Ltd
09.2021 - 03.2022

Head Chef

CHICANOS
08.2019 - 08.2021

Store Manager Cum Consultant

Big Belly Pte Ltd
06.2018 - 07.2019

Store Manager

7 Inch Pizza
02.2017 - 05.2018

Head Chef

OMT Cafe And Bakes
01.2015 - 02.2017

Commis Cook

The Fullerton Hotel
11.2012 - 01.2015

No Degree -

Zhenghua Secondary School

No Degree -

Teck Whye Primary School

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Chriz Go