Chriz Go
Summary
- Experienced Lead Instructor adept at developing classes, motivating instructors and overseeing records.
- Energetic Senior Instructor with strategic teaching methodologies for effective learning
- Proficient developer of creative activities and integration of technology to enhance learning.
- Detailed student mentor with thoughtful and creative instruction strategies.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Senior Instructor
Initia Group
08.2023 - Current
- Ensuring smooth operations daily.
- Work on improving and implementing daily SOP for outlet operations.
- Ensure classes are held smoothly and customers are satisfied with our services.
- Analysis customers preferences and behaviours and propose new menus every two months.
- Training staffs on basic skills and hygiene.
- Checking on inventories to ensure quality and quantity is enough for operations.
- Work on monthly costing for inventory.
E-Commerce Specialist
YCH Pte Ltd
03.2022 - 08.2023
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Implemented marketing campaigns to increase customer engagement and sales.
- Established and maintained e-commerce website to promote and sell products.
Store Mangager
Gotfood Pte Ltd
09.2021 - 03.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Oversee and manage the teams
- Reconciled daily sales transactions to balance and log day- to-day revenue.
- Sourcing of new location for expansion
- Research and develop new menu ideas and recipes.
- Social Media Management and liaison with food bloggers
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Head Chef
CHICANOS
08.2019 - 08.2021
- Handling cost controlling
- Reducing cost of both Food and Beverage and minimizing manpower cost.
- Planning of menu and run it with the team to ensure the consistency and quality of the dishes
- Managing schedule of both full timer and part timers ensuring manpower is sufficient
- Training of new staff on proper handling of food and hygiene
- Minimize food wastage and to ensure all food are used within best quality
- Reporting to director monthly costing, discussion on promotions and new items to launch
- Reaching out to social media influencers to boost popularity
- Monthly inventory to ensure accuracy of food cost
- Have good communication with the rest of the team
- Liaise with suppliers on regards of the quality of food items and pricing
- Placing of order from suppliers to ensure sufficient use to operate the store
- Support worker communication and ensuring they have a positive and healthy body and mind
- Ensuring smooth operations of the restaurant daily
Store Manager Cum Consultant
Big Belly Pte Ltd
06.2018 - 07.2019
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Instructed new staff in proper food preparation, food storage, use of Kitchen equipment and utensils, sanitation and safety issues
- Monthly inventory to ensure accuracy of food cost
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Store Manager
7 Inch Pizza
02.2017 - 05.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Head Chef
OMT Cafe And Bakes
01.2015 - 02.2017
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Placed orders to restock items before supplies ran out.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Created recipes and prepared advanced dishes.
- Obtained fresh, local ingredients to lower grocery costs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Mentored kitchen staff to prepare each for demanding roles.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Commis Cook
The Fullerton Hotel
11.2012 - 01.2015
- Maintained well-organized mise en place to keep work consistent.
- Mentored kitchen staff to prepare each for demanding roles.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Complied with portion and serving sizes as per restaurant standards.
- Sanitized all counters properly to prevent food-borne illness.
- Rotated stock to use items before expiration date.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Operated all kitchen equipment safely to prevent injuries.
Education
High School Diploma -
NATC Institute
Singapore 01.2022 - 12.2022
No Degree -
Zhenghua Secondary School
SingaporeNo Degree -
Teck Whye Primary School
Singapore Skills
Relationship building
undefinedTimeline
Senior Instructor
Initia Group
08.2023 - Current
E-Commerce Specialist
YCH Pte Ltd
03.2022 - 08.2023
High School Diploma -
NATC Institute
01.2022 - 12.2022
Store Mangager
Gotfood Pte Ltd
09.2021 - 03.2022
Head Chef
CHICANOS
08.2019 - 08.2021
Store Manager Cum Consultant
Big Belly Pte Ltd
06.2018 - 07.2019
Store Manager
7 Inch Pizza
02.2017 - 05.2018
Head Chef
OMT Cafe And Bakes
01.2015 - 02.2017
Commis Cook
The Fullerton Hotel
11.2012 - 01.2015
No Degree -
Zhenghua Secondary School
No Degree -
Teck Whye Primary School
Similar Profiles
Sarah NasraSarah Nasra
Product Specialist Engineer at Initia Ltd.Product Specialist Engineer at Initia Ltd.
YEE SHUEN TEOYEE SHUEN TEO
Company Ambassador at InitiaCompany Ambassador at Initia
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group