Christyne Lee
Overview
17
17
years of professional experience
Work History
Head Bartender
Tess Bar & Kitchen
Singapore
09.2017 - Current
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
Bar Manager
Highball Singapore
Singapore
09.2016 - 08.2017
- Enhanced team productivity through effective scheduling and task delegation.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Participated in regional competitions representing the establishment showcasing unique cocktails resulting in increased recognition.
Manager of Operations
Jigger & Pony
Singapore
03.2016 - 08.2016
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Enhanced team productivity by providing effective training programs and performance management systems.
Senior Bartender
Jigger & Pony
Singapore
03.2016 - 08.2016
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Streamlined bar operations by implementing efficient inventory management systems.
- Developed innovative cocktail recipes, driving menu diversity and attracting new customers.
- Increased repeat business with exceptional interpersonal skills and rapportbuilding.
- Managed cash handling procedures, reducing discrepancies and improving overall accountability.
- Handled high-volume service periods calmly and efficiently, ensuring minimal wait times for guests.
Bartender
Jigger & Pony
Singapore
01.2015 - 02.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Senior Hospitality Associate
Jigger & Pony
Singapore
01.2015 - 02.2016
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Ensured cleanliness standards were met throughout all public areas of the bar by conducting regular inspections.
Hospitality Associate
Jigger & Pony
Singapore
11.2013 - 12.2014
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Ensured cleanliness standards were met throughout all public areas of the bar by conducting regular inspections.
Restaurant Captain
St Regis Hotel
Singapore
05.2012 - 02.2013
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
Junior Food & Beverage Captain
St Regis Hotel
Singapore
11.2011 - 04.2012
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained high standards of cleanliness and hygiene within the dining area, ensuring a safe environment for patrons.
- Ensured accurate billing procedures were followed, safeguarding against discrepancies or financial loss.
- Completed daily opening/closing duties on time, maintaining a smooth flow of operations during shift transitions.
Junior Food & Beverage Captain
The Fullerton Bay Hotel
Singapore
05.2010 - 09.2011
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Streamlined food and beverage operations for better efficiency, reducing waiting times for guests.
- Maintained high standards of cleanliness and hygiene within the dining area, ensuring a safe environment for patrons.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, optimizing customer satisfaction.
- Ensured accurate billing procedures were followed, safeguarding against discrepancies or financial loss.
- Conducted regular quality checks on food items before serving them to customers, guaranteeing consistent excellence in presentation and taste.
Server
Prima Taste Kitchen
Singapore
04.2007 - 04.2010
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Skills
- Suggestive Selling
- Quality Assurance
- Menu Development
- Advanced Bartending Techniques
- Inventory Management
- Customer Service Excellence
- Training and Mentoring
- Beverage Knowledge
Timeline
Head Bartender
Tess Bar & Kitchen
09.2017 - Current
Bar Manager
Highball Singapore
09.2016 - 08.2017
Manager of Operations
Jigger & Pony
03.2016 - 08.2016
Senior Bartender
Jigger & Pony
03.2016 - 08.2016
Bartender
Jigger & Pony
01.2015 - 02.2016
Senior Hospitality Associate
Jigger & Pony
01.2015 - 02.2016
Hospitality Associate
Jigger & Pony
11.2013 - 12.2014
Restaurant Captain
St Regis Hotel
05.2012 - 02.2013
Junior Food & Beverage Captain
St Regis Hotel
11.2011 - 04.2012
Junior Food & Beverage Captain
The Fullerton Bay Hotel
05.2010 - 09.2011
Server
Prima Taste Kitchen
04.2007 - 04.2010