Christy Tan Lew Chin
Summary
Experienced Sales Manager with a track record of driving revenue growth and fostering lasting client & enterprise relationships over five years in the industry. Skilled in devising and executing successful business plans, leading sales teams to achieve targets, and conducting effective training workshops. Proven ability to collaborate cross-functionally to enhance sales performance and retain customers. As Senior Analyst with over six months' experience in Material Planning, adept at managing both large-scale projects and daily operational tasks with exceptional teamwork, leadership, and communication abilities. Seeking a challenging full-time position to leverage interpersonal, time management, and problem-solving skills in contributing to team success and achieving company goals.
Overview
14
14
years of professional experience
Work History
Senior Analyst, Material Planning
Dell Technologies
08.2023 - Current
- Elevated departmental performance through targeted training programs aimed at developing employee skills and expertise.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
- Performed budget analysis to control expenditures and predict future budget needs.
- Played pivotal role in successful completion of high-stakes projects by providing crucial analytical support and insights.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Implemented business intelligence solutions to increase operational efficiency.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
Inside Sales Account Manager
Dell Global Business Center Sdn Bhd
07.2018 - 08.2023
- Established sales goals, led teams to surpass targets above 100%, and cultivated lasting customer relationships, driving high quarterly sales and fostering business partnerships.
- Identified sales opportunities, built exceptional rapport, and nurtured long-term client relationships, resulting in increased sales and repeat business.
- Provided comprehensive assistance to the General Manager, managing various tasks efficiently.
- Consistently exceeded sales quotas by implementing effective strategies and empowering providers with in-depth product knowledge.
- Conducted training sessions and provided ongoing coaching to sales professionals, staying updated on product lines through regular technical and sales training.
- Selected appropriate products based on customer needs, specifications, and regulations, while liaising with clients to expand accounts through cross-selling via email or phone.
- Collaborated with managers to provide customer feedback and recommend operational improvements to adapt to market trends.
- Prospected leads through outbound calls, managed diverse accounts across industries, and utilized CRM tools effectively to drive higher conversion rates.
- Worked closely with cross-functional teams to devise strategic plans for maximizing sales opportunities within assigned territory.
- Utilized strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Sales Consultant
Goh Brother Motors Sdn Bhd
09.2013 - 06.2018
- Provided expert consultation to guide customers in making informed decisions regarding vehicle purchases.
- Managed end-to-end registration processes for new vehicle purchases, ensuring seamless transactions and timely delivery.
- Collaborated with the team to develop effective marketing strategies for roadshow events, driving sales productivity and volume through informing on promotion.
- Cultivated and maintained relationships with clients, leveraging extensive product knowledge and a responsive communication policy.
- Collaborated with other departments to understand the full scope of available offerings and deliver top-notch sales service.
- Strategically engaged with leads, promptly returning messages and providing truthful responses to inquiries.
- Participated in regular discussions with the sales manager to develop effective sales strategies.
- Successfully executed the full sales cycle from lead processing to closing, while optimizing product positioning through a comprehensive understanding of competitor offerings.
- Provided comprehensive training, mentoring, and guidance to junior sales consultants, covering consultative sales approaches, follow-up processes, product specifications, features, and sales techniques to support their career development.
- Performed 25-30 marketing calls per day to establish weekly appointments.
Sales Financial Executive
Standard Chartered Bank
10.2010 - 05.2012
- Conducted tele-marketing campaigns to promote company products, including credit cards, housing loans, and personal loans.
- Maintained close follow-up with customers throughout the personal or housing loan application process.
- Assisted customers in resolving various issues related to the application process.
- Developed and nurtured strong relationships with customers, fostering a client-centric environment.
- Led and coached a team of associates in effectively handling and resolving customer inquiries and concerns.
- Leveraged existing customer base to identify and capitalize on new sales opportunities.
- Consistently exceeded 80% of the assigned sales targets over a two-year tenure.
- Recognized as one of the top-performing sales professionals across bank branches in the northern region.
Education
Bachelor Business (Honours) in Management, Understanding of organizational behavior and structure, Numeracy and the ability to research, interpret and use business and financial data, Understanding of how economic and other external changes can impact and influence business, Self-reliance, initiative and the ability to manage time, projects and resources, Develop a broad understanding of business organizations -
Wawasan Open University
Malaysia04.2020
Skills
- Team Collaboration and Leadership
- Stakeholder Communication
- Computer Software & Hardware Proficiency
- Presentations & Decks Creation
- Strategic Planning & Forecasting
- Process Enhancement
- Knowledge of business operations
- MS Excel Proficiency
- Risk Assessment
Accomplishments
- Achieved quarterly KPI by completing Global MFG Planing & Shipping with accuracy and efficiency.
Additional Information
Always put customer satisfaction at first place. Provides excellent after-sale service to customer even after deal has already been closed. Always committed and aligned with management strategy to achieve sales.
Achievements : Participating in International Basic Training (IBT) which certified by head quarter of Volkswagen. Consistently achieve sales target had been set by management for four consecutive years.
Languages
Chinese
Upper intermediate (B2)
English
Advanced (C1)
Malay
Advanced (C1)
Personal Information
- Place of Birth: Penang
- Date of Birth: 01/20/89
- Nationality: Malaysian
- Current Based: Singapore
Timeline
Senior Analyst, Material Planning
Dell Technologies
08.2023 - Current
Inside Sales Account Manager
Dell Global Business Center Sdn Bhd
07.2018 - 08.2023
Senior Sales Consultant
Goh Brother Motors Sdn Bhd
09.2013 - 06.2018
Sales Financial Executive
Standard Chartered Bank
10.2010 - 05.2012
Bachelor Business (Honours) in Management, Understanding of organizational behavior and structure, Numeracy and the ability to research, interpret and use business and financial data, Understanding of how economic and other external changes can impact and influence business, Self-reliance, initiative and the ability to manage time, projects and resources, Develop a broad understanding of business organizations -
Wawasan Open University
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