Christy Roach Paul
Summary
To optimize opportunities presented, by combining my ability and willingness to learn, and to share my learning. Strive hard to enhance an organization's performance by providing effective & efficient solutions, resulting in future career advancement opportunities. Execute my responsibilities in an efficient manner, to meet the objectives of my profile.
Overview
25
25
years of professional experience
Work History
Sales Director, Business Development
ATG SAFETY @ENGINEERING PTE LTD
03.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Cultivated a culture of continuous improvement by regularly assessing team performance metrics, identifying areas for growth, and implementing targeted coaching/training initiatives.
- Delivered presentations at industry conferences/events demonstrating thought leadership capabilities and raising company profile among potential partners/clients alike.
- Negotiated contracts with key clients, securing long-term partnerships and driving consistent revenue growth.
- Collaborated with cross-functional teams to ensure successful product launches and seamless market integration.
- Increased sales revenue by developing and implementing strategic business plans and initiatives.
- Improved client retention rates by fostering strong relationships and providing exceptional customer service.
SENIOR TECHINICAL MANAGER
ALTRO MARINE AND SAFETY PTE LTD
06.2012 - 12.2023
- Manage and co-ordinate the sales and liaise with company director on weekly basis
- Planning and implementing marketing strategies to develop the business
- Working closely with purchase head and arranging meet up with ship owners, ship managements heads and superintendent for life saving and fire safety equipment supply and servicing
- Weekly Follow up and rectify any issues raised by the clients such as delivery of products
- Leading the sales executives team in enquiry of projects and ship service of fire safety equipment's and respond to the sales inquiry and quotations promptly
- Interact with shipyard officers and ship rig owners on all lifesaving equipment supply, inspection, maintenance and services
- Inspecting the on-board ships in shipyards, anchorages and ports of Singapore to certify all the Fire Safety Equipment and lifesaving equipment like: Fire Extinguishers, Self-Contained breathing apparatus, Emergency escape breathing device, Co2 system, Water mist system, Dry powder system, Smoke systems, Fire Alarm systems, Immersion suits, Chemical suits, Life Jackets
- Inspected ships such as bulk carriers, container ships, oil tankers, chemical tankers, LPG tankers and Car carrier ships and issued certificate
- Carried out servicing, repairing and hydro testing of firefighting equipment and lifesaving equipment at the workshop and issued certificate.
- Oversaw budget planning for technical projects, identifying cost-saving opportunities without compromising quality or scope.
- Conducted regular performance reviews for team members, setting clear expectations and providing constructive feedback to drive improvement.
- Assessed business requirements to create focused solutions.
ASSISTANT SALES MANAGER
MINDLINK REALTY PTE LTD
07.2010 - 06.2012
- Able to supervise multiple tasks with minimal supervision
- Prepared Monthly Reports & Weekly reports to Business Manager
- To maintain a long-term symbiotic relationship with existing customers by providing satisfactory service whenever required resulting in increased business
- Prepared Monthly Reports and Weekly reports to Business Manager.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery.
ASSISTANT SALES MANAGER
ELECTRONIC HARDWARE & TRADING (Singapore)
02.2010 - 07.2010
- Supervise four sales persons
- Prepare Quotation and send to customer as per request via E-mail and Fax
- Manage existing customers and expand the customers by meeting them personally
- Achieve sales target by building and establishing long term plans with team players
- Participate in developing sales & marketing plan to expand company's business
- Prepare monthly report on sales targets and achievements to provide higher authorities.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
TEAM LEADER
ASK PRIME TECH. PVT.LTD.
05.2008 - 01.2009
- Supervise 12 outbound agents
- Ensure our outbound dialer campaigns penetration at 100% on daily basis
- Monitor the daily stat reports and provide daily, weekly, and monthly coaching to the agents wherever required
- Monitor the schedule adherence and attendance
- Offer incentives and recognition programs
- Maintain an average of 95% quality assurance
- Able to supervise multiple tasks with minimal supervision
- Deftly handle escalated calls
- Organize and conduct training of novices
- Handle special projects and complete them in a timely manner.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
CUSTOMER SUPPORT EXECUTIVE (Voice Process)
CRECENTO TECHNOLOGIES PVT.LTD.
10.2006 - 04.2008
- To call and also field calls of prospective customers from U.S
- A and inform them about the benefits of our client's product VOIP
- To convince prospective customers to purchase the product over the telephone
- To provide solutions to the customers in the U.S
- A over the telephone
- Handled escalated sales calls from U.S.A.
MARKETING IN-CHARGE
LAN TECH SYSEMS PVT.LTD.
02.2000 - 07.2006
- To Meet the Purchase Officers of MNC, Software Companies and assorted Indian Corporate providing Computer Hardware and Software solutions and to promote our unique hardware and software products and peripherals with the express objective of securing and sustaining a customer base with the companies
- To Meet Government official and to apply Government Tenders by analyzing the market scenario to achieve a competitive price for quotation of tender with the objective of securing the tender
- To maintain a long term symbiotic relationship with existing customers by providing satisfactory service whenever required resulting in increased business
- Review performance of subordinates with the objective of improving their performance by homing in on the subordinate's positive skills and consolidating them and identifying negative areas, reconciling wherever required ultimately resulting in Expansion of business.
BUS ESS DEVELOPMENT EXECUTIVE
DECIMAK SYSTEMS PVT.LTD.
04.1999 - 01.2000
- To handle marketing & sale operations for achieving pre-set goals & market development efforts
- To successfully analyze the organization's critical business requirements, to identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, and augment sales thereby increasing revenues, and improving customer service offerings
- To implement competent business strategies to market computer hardware and peripherals for accomplishing sales & profit targets
- Lead a diverse team of 6 professionals to new levels of success
- Prepared Monthly Reports & Weekly reports to Business Manager
- Sustaining and augmenting Corporate accounts.
Education
MASTER of Arts History -
Annamalai University
INDIAADDITIONAL QUALIFICATION -
Workplace Safety And Health Management in Marine Industry
01.2021
Skills
- High Potential Professional with broad capabilities on man management, technical and commercial aspects of business Have comprehensive understanding of a wide range of technical and business issues and integrative leadership style, allowing rapid deployment, to identify issues, develop participative solutions and to deliver results Possess outstanding communication and interpersonal skills that serve as the foundation to effectively collaborate, negotiate and maintain positive partnership among colleagues and clients A committed person with leadership qualities who will add significant value to any organization
Languages
English & Tamil
Drivinglicenseno
G6282852N
Drivinglicensevalidity
Valid till 2026
Residentialstatus
DEPENDENT PASS
Personal Information
- Father's Name: C.A. Roach Paul
- Date of Birth: 06/11/1975
- Nationality: Indian
- Marital Status: Married
DEPENDENT PASS
G6282852N LOC VAILD TILL APRIL 2025
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Sales Director, Business Development
ATG SAFETY @ENGINEERING PTE LTD
03.2024 - Current
SENIOR TECHINICAL MANAGER
ALTRO MARINE AND SAFETY PTE LTD
06.2012 - 12.2023
ASSISTANT SALES MANAGER
MINDLINK REALTY PTE LTD
07.2010 - 06.2012
ASSISTANT SALES MANAGER
ELECTRONIC HARDWARE & TRADING (Singapore)
02.2010 - 07.2010
TEAM LEADER
ASK PRIME TECH. PVT.LTD.
05.2008 - 01.2009
CUSTOMER SUPPORT EXECUTIVE (Voice Process)
CRECENTO TECHNOLOGIES PVT.LTD.
10.2006 - 04.2008
MARKETING IN-CHARGE
LAN TECH SYSEMS PVT.LTD.
02.2000 - 07.2006
BUS ESS DEVELOPMENT EXECUTIVE
DECIMAK SYSTEMS PVT.LTD.
04.1999 - 01.2000
MASTER of Arts History -
Annamalai University
ADDITIONAL QUALIFICATION -
Workplace Safety And Health Management in Marine Industry
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